Smart suggestions for visitor questions in chat window
- Currently, the smart suggestions support only English.
- The smart suggestion is supported only in the enterprise plan of Zoho SalesIQ.
Enabling smart suggestions for the portal
- Navigate to Settings > Global settings > Operator Interface > AI tools for operators > Smart suggestion and toggle the Enable button.
Customizing smart suggestions
Smart suggestions in the chat window
- They can click on the suggestion to preview the answers.
- Click on Share to send the article/FAQ to your visitor and Expand to view them full screen.
How to enable or disable suggestions temporarily?
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