Visitor's Feedback - Zoho SalesIQ

Visitor's Feedback

Feedback helps you understand your customers better and how they feel about your website and support. Visitors will be prompted with a feedback form after a chat is ended. Here, visitor can rate the operator based on the options - Sad/Neutral/Happy, and leave any comment.

Analyzing their feedback helps you improve your operators' performance and enhance your customer support. You can view all the visitors' feedbacks by navigating to Feedback section from the SalesIQ dashboard 

The Detailed Feedback View

  1. In SalesIQ dashboard, navigate to Feedback.

  1. Clicking the feedback icon in the SalesIQ dashboard will enlist all the feedbacks starting from the most recent one.
  2. Select a particular feedback to open the chat review window.
  3. On the top right of the chat review window you can find:
    1. Full view of comment (if any).
    2.  Associated Department.
    3.  Duration of the chat.
    4.  Notes made by the operator during the chat.
    5. Option to send out a reply email to the visitor (if provided), for a follow up or thanking them for taking the time to rate their operator and leaving a helpful comment.

Filtering Your Feedback

Easily filter out feedbacks by clicking the filter icon on top of the feedback list, apply various filter options to arrive at your desired feedback with ease.

Filter options:
  1. Operator name - View feedbacks give to a specific operator
  2. Department name - View all feedbacks associated with the department. 
  3. Rating - View feedbacks based on the rating (Happy/Neutral/Sad)
  4. Date - View feedbacks based on the time of the chat.
  5. Brand name - View feedbacks from the visitors of a particular brand(website).

Exporting your Visitors' Feedback

Export your visitor's feedback data to perform further analysis to improve your customer support or send them out to your operators. You can export the visitors's data in .csv and .xlsx format.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION

                                      You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.

                                          Manage your brands on social media

                                            Zoho Desk Resources

                                            • Desk Community Learning Series

                                            • Digest

                                            • Functions

                                            • Meetups

                                            • Kbase

                                            • Resources

                                            • Glossary

                                            • Desk Marketplace

                                            • MVP Corner

                                            • Word of the Day

                                              Zoho Marketing Automation

                                                Zoho Sheet Resources


                                                    Zoho Forms Resources

                                                      Secure your business
                                                      communication with Zoho Mail

                                                      Mail on the move with
                                                      Zoho Mail mobile application

                                                        Stay on top of your schedule
                                                        at all times

                                                        Carry your calendar with you
                                                        Anytime, anywhere

                                                              Zoho Sign Resources

                                                                Sign, Paperless!

                                                                Sign and send business documents on the go!

                                                                Get Started Now

                                                                        Zoho TeamInbox Resources

                                                                                Zoho DataPrep Resources

                                                                                  Zoho DataPrep Demo

                                                                                  Get a personalized demo or POC

                                                                                  REGISTER NOW

                                                                                    Design. Discuss. Deliver.

                                                                                    Create visually engaging stories with Zoho Show.

                                                                                    Get Started Now

                                                                                                        • Related Articles

                                                                                                        • Visitor Info Cards

                                                                                                          Visitor info cards are used to collect type-based information like name, email, phone, website, etc. from the visitor and store them as per the requirement. Channel compatibility and limitations All visitor info cards are supported in Facebook, ...
                                                                                                        • Visitor Routing

                                                                                                          What is Visitor Routing? The process of separating and routing the visitors on your website to specific operators with the help of specific filters and rules is called Visitor Routing. For example, if the majority of your customers are from the ...
                                                                                                        • Advanced visitor identification settings

                                                                                                          Send proactive messages to visitors Proactive Chat Window appears when you click on a visitor on the tracking view. It holds the collection of various details about the visitor that can give you an overview on the specific visitor before initiating ...
                                                                                                        • Viewing Visitor's Conversation History

                                                                                                          You can access the archives of all activity from your live chat customer support operation by navigating to the Chats module on the left side of you SalesIQ dashboard. Benefit of Chat History The conversation history provides a comprehensive snapshot ...
                                                                                                        • Smart suggestions for visitor questions in chat window

                                                                                                          Smart suggestions are reply recommendations that are auto-generated using the resource section. It helps the operators by suggesting suitable responses while conversing with the visitors. These suggestions are primarily from articles, FAQs, and the ...
                                                                                                          Wherever you are is as good as
                                                                                                          your workplace



                                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                                            CRM Tips

                                                                                                            Make the most of Zoho CRM with these useful tips.

                                                                                                              Zoho Show Resources