Profanity Library - Zoho SalesIQ

Profanity Library

Keep all the chats on your portal professional by adding more terms to your profanity library. If the terms mentioned in the profanity library are used by the visitor during the conversation, automatic warnings will be sent out to stop the use of abusive language. If there is repeated usage of profane terms, the visitor will be blocked or the conversation will be automatically closed based on the brand settings.
Notes
Note: Profanity check has also been supported for chats from visitor channels.

Add a new library

  • Navigate to Settings > Personalize > Profanity library, click Add on the top right corner.
  • Now, choose how you would like to add the new library.
    • Build with existing library - This option allows you to build a new library on top of the existing ones. All the terms in the existing library will be added to your new library.
    • Create new library from scratch - This option allows you to create a new library and add terms.
    • Import library - You can import a library from your computer. The file format should be .csv, and the sheet format is Column: Language code | Word 1 | Word 1 | Word 3. (Ex: en | word1 | word2| word3)

  • Now choose the existing library that you want to use.

  • Enter the name for your new library and click Add.

Adding terms

  • You can view all the languages present in the library. Click Edit on a language to add or remove terms to that language. 

  • Enter the term in the input field and click on Add term option.

Adding a language

  • You can add more languages to your library by clicking on the Add language option. 
    • Choose from existing library - You can choose a language available in an existing library
    • Create new library from scratch - You can add a language available in the default library
    • Import language - You can import a language from your computer
  • If you select the choose from existing library or create new library from scratch option, you can choose the language from the drop down.
  • Once selected, click Done. 

Delete/Disable a language

Delete

  • In the library, click on the Delete option under the Actions column of the language you want to remove. 
  • Once clicked, a confirmation pop-up will be shown, click Delete again to confirm. 

Enable/Disable

  • You can enable/disable a language by clicking on the toggle switch on the language tile.

Associate the profanity library to the brand

  1. In Settings > Brands > Your brand > Flow control, move over to the Profanity Management tab on the top, and enable the Content Moderation option.

  1. You can select the profanity library which you've created or choose the Default library. 
  1. You can choose to monitor only the Operators conversation or monitor both the operator and the bot conversation as per your preference. 
  1. You can also choose to display, mask, or block the abusive messages by selecting your choice in the Choose a Message Action section.

Set abusive word limits

  1. Set up a threshold to warn and close the chat after sending a particular number of abusive messages. Drag the slider to the desired number to fix the limit.
  1. Warning message: You can customize the warning message by replacing the text in the input field under the Warning Messages section.
  1. Follow-up action: You can choose an action to be performed and a message to be displayed when the abusive content limit is reached. The following follow-up actions are available:
    1. Close the conversation - This will automatically close the ongoing conversation once profanity threshold is crossed.
    2. Block the visitor - The visitor will be blocked once profanity threshold is crossed.
Notes
Note: 'Block the visitor' option has not been supported yet for visitor channels. This means that even if 'Block the visitor' option is chosen here as the follow-up action, visitor channel conversations will only be closed for now. This feature is in the works and will be supported very soon.

        Create. Review. Publish.

        Write, edit, collaborate on, and publish documents to different content management platforms.

        Get Started Now


          Access your files securely from anywhere

            Zoho CRM Training Programs

            Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

            Zoho CRM Training
              Redefine the way you work
              with Zoho Workplace

                Zoho DataPrep Personalized Demo

                If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

                Zoho CRM Training

                  Create, share, and deliver

                  beautiful slides from anywhere.

                  Get Started Now


                    Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                    BOOK A SESSION







                                Quick LinksWorkflow AutomationData Collection
                                Web FormsEnterpriseOnline Data Collection Tool
                                Embeddable FormsBankingBegin Data Collection
                                Interactive FormsWorkplaceData Collection App
                                CRM FormsCustomer ServiceAccessible Forms
                                Digital FormsMarketingForms for Small Business
                                HTML FormsEducationForms for Enterprise
                                Contact FormsE-commerceForms for any business
                                Lead Generation FormsHealthcareForms for Startups
                                Wordpress FormsCustomer onboardingForms for Small Business
                                No Code FormsConstructionRSVP tool for holidays
                                Free FormsTravelFeatures for Order Forms
                                Prefill FormsNon-Profit

                                Intake FormsLegal
                                Mobile App
                                Form DesignerHR
                                Mobile Forms
                                Card FormsFoodOffline Forms
                                Assign FormsPhotographyMobile Forms Features
                                Translate FormsReal EstateKiosk in Mobile Forms
                                Electronic Forms
                                Drag & drop form builder

                                Notification Emails for FormsAlternativesSecurity & Compliance
                                Holiday FormsGoogle Forms alternative GDPR
                                Form to PDFJotform alternativeHIPAA Forms
                                Email FormsFormstack alternativeEncrypted Forms

                                Wufoo alternativeSecure Forms

                                TypeformWCAG


                                      All-in-one knowledge management and training platform for your employees and customers.

                                                Create. Review. Publish.

                                                Write, edit, collaborate on, and publish documents to different content management platforms.

                                                Get Started Now




                                                                  You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                                      Manage your brands on social media


                                                                        • Desk Community Learning Series


                                                                        • Digest


                                                                        • Functions


                                                                        • Meetups


                                                                        • Kbase


                                                                        • Resources


                                                                        • Glossary


                                                                        • Desk Marketplace


                                                                        • MVP Corner


                                                                        • Word of the Day


                                                                        • Ask the Experts


                                                                          Zoho Sheet Resources

                                                                           

                                                                              Zoho Forms Resources


                                                                                Secure your business
                                                                                communication with Zoho Mail


                                                                                Mail on the move with
                                                                                Zoho Mail mobile application

                                                                                  Stay on top of your schedule
                                                                                  at all times


                                                                                  Carry your calendar with you
                                                                                  Anytime, anywhere




                                                                                        Zoho Sign Resources

                                                                                          Sign, Paperless!

                                                                                          Sign and send business documents on the go!

                                                                                          Get Started Now




                                                                                                  Zoho TeamInbox Resources





                                                                                                            Zoho DataPrep Demo

                                                                                                            Get a personalized demo or POC

                                                                                                            REGISTER NOW


                                                                                                              Design. Discuss. Deliver.

                                                                                                              Create visually engaging stories with Zoho Show.

                                                                                                              Get Started Now








                                                                                                                                  • Related Articles

                                                                                                                                  • Supervisor guide

                                                                                                                                    Supervisors can manage, monitor, and analyze the performance of your operators using the tools provided in SalesIQ. The supervisor guide will help you understand and use the features that are available for the supervisors. Joining the SalesIQ portal ...
                                                                                                                                  • Integrating Telegram Channel with SalesIQ

                                                                                                                                    The Telegram and Zoho SalesIQ integration helps you support your customers with their preferred communication channels. It also enables you to grow your audience by promoting your business and conversing with your visitors via the Telegram bot. You ...
                                                                                                                                  • Getting started with Brands on SalesIQ (New)

                                                                                                                                    As and when you log in to Zoho SalesIQ for the first time, a brand is automatically created for you with the Company name you provided during sign-up. This becomes your starting point to set up how SalesIQ appears and functions on your website and ...
                                                                                                                                  • Integrating Facebook Messenger Channel with Zoho SalesIQ

                                                                                                                                    Now you can converse with your Facebook audience directly using Zoho SalesIQ. SalesIQ's Facebook channel allows the followers of your Facebook page to initiate conversations with your operators using the inbuilt Facebook messenger. Due to the wide ...
                                                                                                                                  • Integrating WeChat Channel with Zoho SalesIQ

                                                                                                                                    Integrating WeChat with Zoho SalesIQ allows your operators to assist WeChat users directly from SalesIQ. When a customer sends a message to your business's WeChat official account, your SalesIQ operators can instantly connect and assist the WeChat ...
                                                                                                                                    Wherever you are is as good as
                                                                                                                                    your workplace

                                                                                                                                      Resources

                                                                                                                                      Videos

                                                                                                                                      Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                                      eBooks

                                                                                                                                      Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                                      Webinars

                                                                                                                                      Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                                      CRM Tips

                                                                                                                                      Make the most of Zoho CRM with these useful tips.



                                                                                                                                        Zoho Show Resources