• Whenever you define a bunch of business terms, the Answer bot gets trained with all the terms that are defined here, breaks down visitor queries, matches them with the available articles and FAQs.
  
• They also make your bots more efficient and give them the ability to recognize visitors' queries and answer them irrespective of the term used. Thus, the accuracy of bot replies are increased. A rich collection of terms in business terms module will enhance your answer bot's accuracy.
  

How to add business terms?

• In the Zoho SalesIQ portal, navigate to Resources > Business Terms.
  
• You will land on the business terms dashboard where all the different groups of business terms will be listed.
  
• Click on the Add terms button on the top right corner of the screen.
  

• Enter the group name.
  

• Then, enter the different business terms that you want to define for that group. You can define up to 10 terms per group.
  

• Once business terms are added, bot training starts automatically in 5 minutes and this can be seen on the top right end of the screen. So manual training of the bot is not required.