Multilingual Support for Resources - Zoho SalesIQ

Multilingual Support for Resources

Multilingual support lets you manage and respond to customer queries in their preferred language. You can easily create and manage resources in multiple languages for your articles and FAQs, helping you to provide a more personalized service to your global customers.

Key points for multilingual support
  1. Multi-lingual support is now available only for Articles and FAQs.
  2. 30 supported languages.

How to add a language variant to an article/FAQ?

To add a language variant:

  1. From the SalesIQ dashboard, navigate to Articles or FAQs.
  2. Open the article or FAQ to which you want to add a language variant and click Edit.
  3. In the right panel, under Language Variant, click the + icon.
Info
Note to customers: Auto-translation is a part of our upcoming Summer ’26 release and will be rolled out in phases. If you would like early access to explore the feature, please fill out this form.
  1. Select the language and enter the title in that language. You can enable Auto-translate titles to generate them automatically.
  2. Click Proceed.


The content will be translated into the selected language and saved as a draft. You can open the variant, review or refine the content, and publish it when ready.
Info
Note: 
  1. Translation is performed using the tool configured in SalesIQ. By default, Zoho Translator is used.
  2. Make sure to review the usage limits of the selected translation tool before translating, as character limits may vary across different providers. 
  3. Click here to view the supported languages