UAQs

What are UAQs?

This section consists of a collection of all the questions asked by the visitors that the answer bot has failed to answer. When the bot does not know the answer to one of the questions that the visitor asks during a conversation, the aforesaid question will be recorded here.
Only the first question from the visitor with a particular intent is populated in the UAQ dashboard. Then, based on the intent of the following questions, the number of occurrences is increased by 1 each time a question with the same intent is asked.
You will also be able to view the department the query is associated to right inside the dashboard.

Benefits:

The UAQ module helps you understand what customers are looking for inside your product. This can help you improve the quality of the resources (Articles, FAQs, etc.) that you have for your business/organization and customer self-support.
The lesser the number of UAQs, the stronger your Resource Module.

What actions can be performed with UAQs?

There are three actions that you can perform with each of the UAQs - Add as a new FAQ, Associate with an FAQ, and Associate department.

Add as a new FAQ: In this case, you can add the UAQ to the list of existing FAQs for your organization. The title of the FAQ will be the query and you can add the response, choose the FAQ type, department and category and publish the FAQ or save as a draft.

Associate with an FAQ: You can associate the UAQ to an existing FAQ. When you choose this option, a list of all the existing FAQs will be displayed and you can choose the one you want to associate the UAQ with.

Associate department: You can also associate the UAQ with a different department. When this option is chosen, a list of all the available departments will be displayed and you can choose one from the list.

How to delete UAQs?

To delete UAQs,

Click on the delete icon at the right end of the entry that you want to delete.

A prompt appears asking you for confirmation to delete the entry. Click Delete again and the deletion will be complete.

Related Topics:

Zoho CRM Training Programs

Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

Redefine the way you work

with Zoho Workplace

Start your free trial

Zoho DataPrep Personalized Demo

If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

Create, share, and deliver

beautiful slides from anywhere.

Get Started Now

Get started with Zoho Sign

in a few quick steps!

Download Help Guide

Zoho Workerly Home
Forums
Connect With Us:

Zoho Recruit Home
Forums
Connect With Us:

Start tracking your website metrics today

Use PageSense to understand what your visitors are looking for, how they are behaving, and where they are facing problems on your website.

Ready to improve your website's performance?

Install the PageSense code snippet on your site in a matter of minutes and start collecting in-depth data about the website visitors to grow your business.

Track and measure every business goal

Set up goals in PageSense to measure every single action performed by visitors on your website like button or link clicks, form submissions, and page engagements.

Understand the customer journey on your website

Create funnels in PageSense to quickly see which pages visitors use to enter your website, where they navigate to next, and which pages they decide to leave without converting.

Visualize your visitor's behavior with color codes

Set up heatmaps in PageSense to see where users have clicked more, how far they've scrolled, and on which parts of a page they've spent the most time using color-coded patterns in reports.

Measure customer engagement with your web forms

Use form analytics in PageSense to see how people interact with different fields in your form, whether they complete the form successfully or not, and where exactly they drop out on your form.

Record real visitor interactions on your website

Use session recordings in PageSense to watch a video of all the visitor actions performed on your website including the pages they navigate, the buttons they click, the UX issues they face, and more.

Test and optimize webpages for better conversions

Run A/B or Split URL tests in PageSense to figure out which version of your web page works best for your business and results in the best conversion rate.

Give each customer a unique website experience

Use personalization in PageSense to deliver customized versions of your website for every individual customer based on their demographics, local weather, browsing history, and more.

Grow your business through customer feedback

Run polls on your website using PageSense to understand what your customers think about your products/services and what needs improvement on your site.

Send timely updates that customers love

Use web push notifications in PageSense to schedule and notify your customers about an upcoming flash sale, product releases, promotional coupons, and a lot more that can spark conversions on your website.

Advertise your business to website visitors

Use pop-ups in PageSense to instantly grab the attention of visitors by showing attractive signup offers, coupon code discounts, or email newsletters that can eventually convert them into subscribers.

Access more advanced settings in PageSense

Use PageSense's advanced features like creating mutually exclusive groups, enabling cross-domain tracking, configuring customized project JS, and more to get deeper insights about your website.

Try easy-to-use extensions

Download the PageSense extension app available for your web browser with a few clicks and start collecting all of your required website metrics in real time.

Discover your favorite integrations with PageSense

Get a deeper look at your website's data by seamlessly integrating PageSense with a host of popular third-party apps like Google Analytics, Mixpanel, Intercom, and more.