The float live chat widget is a handy way to attract your visitor's attention throughout your pages without intruding into their on-page experience as it "floats" along with your visitor's browser, even as they scroll down.
You can pick your desired float widget from various float widgets available in Zoho SalesIQ.
Place the live chat button in any desired location on your page that could get your customers' attention for immediate access to customer support. You can choose a button style from the many designs that SalesIQ provides out of the box.
If you are not satisfied with the widget designs you get out of the box or need a more personalized widget to better match your brand, you can add your custom sticker using the Upload your sticker option.
Note: The sticker must be a square image, the recommended image dimension is a minimum of 50 x 50 pixels, and the maximum size is 1MB.
Grab users' attention and make them engage with you by adding personalized content in your chat widget.
In the Stickers page, scroll down to Chat Widget Message - Online, enter your custom text in the Content and Byline Message, and click Save.
In the Stickers page, scroll down to Chat Widget Message - Offline, enter your custom text in the Content and Byline Message, and click Save.
Position your chat float widget on the bottom right or left corner according to your preference or website design. By default, the widget is positioned on the bottom right corner, but if your website has important content on the right corner, you can place it on the left side.
You can do the following customizations to your chat window:
The themes will come with the predefined colors out of the box. Sometimes the color might not match your website's image. So you can change the color of the chat window and widget by changing color to match your website.
Note: Choosing the chat window size is not applicable to mobile browsers. The size of the chat window on mobiles is based on the screen size.
Yes, it is possible to change the appearance of the chat window with your Custom CSS file. Refer to our Custom CSS guide and try customizing your chat window.
Personalizing your Knowledge base
To display articles on your Knowledge base:
Navigate to Settings → Brands → Your brand name → Personalization. Switch to the Knowledge base section. Click on the Articles tab, and click on the toggle to enable.
Now, you can personalize your articles section in your visitor chat window.
Tab name: Customize the name of the article tab in the visitor chat window. You can translate the tab name into other languages by selecting the "Translate Name" option and entering the preferred names for respective languages.
Set up default language for articles: On setting up the default language, when there are no articles available in the visitor's language, articles from the default language will be displayed to the visitor. If disabled, when there are no articles available for the visitor's language, then the articles section will be hidden
Author info: Display the author's name and profile picture to the visitor when viewing the article.
Article feedback: Enable visitors to provide feedback on knowledge base articles.
Combine departments: Group articles in the chat window by the department. Once visitors switch to the Knowledge Base section, they will see the different public departments in your SalesIQ portal.
Categorize articles: Display resources by defined categories in SalesIQ. This helps users find required resources more easily.
To display FAQs on your Knowledge base:
Navigate to Settings → Brands → Your brand name → Personalization. Switch to the Knowledge base section. Click on the FAQs tab, and click on the toggle to enable.
Now, you can personalize your FAQs section in your visitor chat window.
Tab name: Customize the name of the FAQs tab in the visitor chat window. You can translate the tab name into other languages by selecting the "Translate Name" option and entering the preferred names for respective languages.
Set up default language for FAQs: On setting up the default language, when there are no FAQs available in the visitor's language, FAQs from the default language will be displayed to the visitor. If disabled, when there are no FAQs available for the visitor's language, then the FAQs section will be hidden
Author info: Display the author's name and profile picture to the visitor when viewing the FAQ.
FAQ feedback: Enable visitors to provide feedback on knowledge base FAQs.
Combine departments: Group FAQs in the chat window by the department. Once visitors switch to the Knowledge Base section, they will see the different public departments in your SalesIQ portal.
Categorize FAQs: Display resources by defined categories in SalesIQ. This helps users find required resources more easily.
By default, the chat window uses the language available on your website. You can change the language if you wish to and use a comfortable language. If you have multiple sites for each country, then this option will be more helpful for you.
Like Language, the chat window uses the website font by default. You can change that to match your preference.
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