Add signature code via insert HTML option

1. Copy the image URL.
2. In your email client's signature chat settings page, paste the link it in the Insert image by URL option.
3. In SalesIQ Email signature page, copy the Redirection URL. 
4. Select the image and use the hyperlink option to paste the copied Redirection URL . Now, click save.
5. Once the customer clicks on the image, they'll be redirected and can connect with you instantly via chat. 
   

Personalization

Landing page

1. Landing page background: Choose the background design shown on the landing page. You can select from the available patterns or upload a custom background image to match your brand’s look and feel.
2. Messenger display info: Choose what information is displayed on the landing page and inside the messenger:
1. Company – Displays your organization’s name and branding.
2. Custom – Allows you to show custom identity information for this channel.
   
3. Display company logo:  Enable this option to show your company logo on the landing page.
4. Display company info: Enable this to display basic company information to visitors.
   
5. Display company details: Enable this to show additional company details, helping visitors understand who they are about to interact with.
   

Launcher

The Launcher is the call-to-action button that appears on the landing page and allows visitors to start a chat from your email signature.

1. Default launcher: Select Default to use one of the predefined launcher styles provided by SalesIQ. You can choose from the available designs (such as Saffron, Canyon, Flo, and others), which differ in shape, color, and visual style.
2. Custom launcher: Select Custom if you want to upload your own launcher icon instead of using the default styles.
1. Upload a custom image to represent the chat launcher.
2. Use a 50×50 px image (JPEG, JPG, GIF, or PNG).
3. The maximum file size allowed is 1 MB.
   

Messenger

The Messenger defines what visitors see after they click the launcher and enter the chat interface.

Homepage widgets

1. Homepage widgets control the actions and resources available to visitors when the messenger opens.
   
2. These widgets define how visitors can engage with your business from the messenger homepage.
   
3. By default, the widget configuration from the Website channel is replicated here. You can review and adjust it if needed.

The available widgets include:

1. Chat – Allows visitors to start a chat with your team.
2. Call – Lets visitors initiate a voice call directly from the messenger.
3. Articles – Displays knowledge base articles related to the selected departments.
4. FAQs – Shows frequently asked questions with quick answers.
5. Previous conversations – Allows returning visitors to view and continue earlier chat history.

Use the toggle next to each widget to enable or disable it.

Add widgets: Select Add widgets to open a side panel where you can include additional widget types on the messenger homepage:

1. Image widget – Use images to highlight announcements, promotions, or important updates.
2. Video widget – Add videos for product demos, introductions, or feature explanations.

These widgets help you provide helpful context or information before a visitor starts chatting.

Note:

1. The widgets configured for the Website channel are automatically replicated here.
2. At least one widget must be enabled for the messenger homepage.