Specifications and limitations - Zoho SalesIQ

Specifications and limitations - Zoho SalesIQ

System Requirements 

Browsers 

Zoho SalesIQ offers full support for various web browsers, ensuring seamless functionality. However, for optimal performance during calls and meetings, please note specific requirements for the browser version:
  • Users are encouraged to use the latest versions of popular browsers such as Google Chrome, Opera, Mozilla Firefox, Safari, Ulaa Browser and Microsoft Edge.
  • To ensure the smooth operation of calls and meetings, it is recommended to keep your browser updated to the latest version available.
  • All the features related to calls and meetings will be functional in the following versions.

 

Browser

 Calls, chats and screen share

Chrome

 72 and above

Firefox

 68 and above

Opera

 

 60 ( latest suggested )

Microsoft Edge

 

 13 (Version 79 - they moved to chromium)

 

Safari

 13 (11.1.2 and above suggested )

Ulaa Browser

 all versions


Operating System 

PC/Laptops

The Zoho SalesIQ's desktop app is available for the following OS:
 
OSSupported Version
Windows- Windows 10 and above 
- Windows 7, 8 and 8.1 
MacOS10.13 and above
Linux-Ubuntu 18.04 and above
-Fedora 32 and above
Note: All other OS are not supported as of now

Mobile SDK

The Zoho SalesIQ SDK is supported in the Android 5.0 (API level 21) and above OS and iOS (version 12 and above).
 

Zoho SalesIQ app  in TV

Android TV:

Android TV supported version: Android 7.0 and above

Apple TV:

Minimum tvOS supported version: tvOS 12.4 and above (available in Professional and Enterprise plan.)

Number of devices allowed: 5

Multilingual: Not supported (Only English)

Data centers 

Zoho SalesIQ is available across multiple data centers near your location. For specific details regarding the data center locations and the regions they service, you can easily check out the following link.

Languages supported in Zoho SalesIQ

Web and desktop app 

  1. English [en]
  2. French [fr]
  3. German [de]
  4. Spanish [es]
  5. Dutch [nl]
  6. Norwegian [nb]
  7. Turkish [tr]
  8. Russian [ru]
  9. Portuguese [pt]
  10. Italian [it]
  11. Korean [ko]
  12. Japanese [ja]
  13. Danish [da]
  14. polish [pl]
  15. Arabic [ar]
  16. Hungarian [hu]
  17. Portuguese [pt_PT]
  18. Chinese [zh]
  19. Hebrew [iw]
  20. Irish [ga]
  21. Romanian [ro]
  22. Thai [th]
  23. Swedish [sv]
  24. Greek [el]
  25. Czech [cs]
  26. Slovak [sk]
  27. Slovenian [sl]
  28. Croatian [hr]
  29. Armenian [hy]
  30. Georgian [ka]
  31. Persian [fa_IR]
  32. Bulgarian [bg]
  33. Indonesia [ID]
  34. Uzbek [uz]
  35. Kazakh [kk]

Mobile SDK supported languages

1. French [fr]
2. German [de]
3. Spanish [es]
4. Dutch [nl]
5. Norwegian [nb]
6. Turkish [tr]
7. Russian [ru]
8. Portuguese [pt]
9. Italian [it]
10. Korean [ko]
11. Japanese [ja]
12. Danish [da]
13. Polish [pl]
14. Arabic [ar]
15. Hungarian [hu]
16. Portuguese [pt_PT]
17. Chinese [zh]
18. Hebrew [he]
19. Irish [ga]
20. Romanian [ro]
21. Thai [th]
22. Swedish [sv]
23. Greek [el]
24. Czech [cs]
25. Slovak [sk]
26. Slovenian [sl]
27. Croatian [hr]
28. Bulgarian [bg]
29. Vietnamese [vi]
30. Filipino [fil]
31. Finnish [fi]
32. Indonesian [in]
33. Traditional Chinese [zh_TW]
34. Georgian [ka]
35. Armenian [hy]
36. Persian [fa]
37. Tamil [ta]
38. Kannada [kn]
39. Bengali (India) [bn]
40. Hindi [hi]
41. Gujarati [gu]
42. Marathi [mr]
43. Telugu [te]
44. Punjabi [pa]
45. Oriya (India) [or]
46. Malayalam [ml]

 Limitations 

  • Specifications and features mentioned varies depending on the various pricing plans in Zoho SalesIQ. This document mentions the specifications and limitations of the free, basic, professional and enterprise plans.
  • Third-party or in-house(Zoho products) integrations can be done by using our pre-built integration section.  You can also integrate Third-party applications with Zobot using our developer platforms with their APIs. 
  • We prioritize the development of web-based applications as our primary focus. Following this, we build the features in the mobile application. Hence, some features that are available in the web version might not be available in the mobile version.
  • API limitations

Portal and brands

Every portal may have one or more brands. 

Operators (Add-on can be purchased)

 Plan details
 Limit
 Basic
 1
 Professional
 1
 Enterprise
 1

Department

Plan detailsLimit

Basic
3 + (number of brand purchased x 3)
Professional
5 + (number of brand purchased x 3)
Enterprise
25 + (number of brand purchased x 3)
  

Live Media 

Prerequisite

1. Desktop/laptop/mobile with compatible OS
2. Built-in/plugged-in/wireless speakers and microphone

 Audio calls  

Bandwith for audio calls
5 KBps | 40 Kbps
Number of calls made in an organization
Unlimited
Time limit for a call when recording is disabled
No limit
Time limit for a call when recording is enabled
24 hours

Screenshare 

Bandwith for audio calls
120 KBps | 960 Mbps
 

Conversations 

Chats limit for chatbots

 Plan details
 Limit
 Basic
 25k
 Professional
 50k
 Enterprise
 100k

 Chats limit for operators

Plan details Limit
Basic 1000 chats
Professional Unlimited
Enterprise Unlimited


Messages

Types of messages a user can send

Text, files, articles, faqs, canned messages, emojis (limited unicode)

Size of a message

4800 characters

Maximum duration for a recorded message (voice/screen record)

15 mins

Size of a voice message

14 MB

Size of a screen record message

260 MB

Number of reactions to a message

100

Number of reactions a user can use to react to a message

100

Number of times a user can edit a message

10

Number of messages a user can delete at a time

5

Time limit to edit a message

730 days

*Admin can configure it to 1 min - 730 days in the admin panel

Time limit to delete a message

730 days

*Admin can configure it to 1 min - 730 days in the admin panel

Languages supported for message translation

Below is the list of 75 languages that Zoho SalesIQ supports message translation for :

English, German, Spanish, Russian, Chinese, Italian, Portuguese, French, Japanese, Romanian, Arabic, Polish, Swedish, Hungarian, Czech, Dutch, Hindi, Tamil, Assamese, Bengali, Gujarati, Kannada, Malayalam, Marathi, Punjabi, Telugu , Oriya, Croatian, Ukrainian, Persian, Urdu, Hebrew, Armenian, Georgian, Catalan, Danish, Finnish, Estonian, Greek, Serbian, Chinese (Traditional), Chinese (Simplified), Korean,   Belarusian, Bulgarian, Latvian, Lithuanian, Slovak , Slovenian, MacedonianIndonesian, Malay, Filipino, Tagalog, Afrikaans, Albanian, Azerbaijani, Basque, Esperanto, Galician, Icelandic, Irish, Khmer, Lao, Maltese, Norwegian, Thai, Turkish, Vietnamese, Yiddish, Sinhala, Malagasy, Swahili, Sundanese.

Active number of Widgets per portal (Enabled and Published) 

Plan details                       Limit
Basic
0
Professional
30
Enterprise
50

Active number of Widgets per Brand (Enabled and Published) 

Plan details                          Limit
Basic
0
Professional
3
Enterprise
                              5

Active number of Form controllers per portal(Enabled and Published) 

 Plan details                           Limit
 Basic
0
 Professional
10
 Enterprise
                             100

Admin Webhooks support per portal


Plan details                           Limit
Basic
0
Professional
0
Enterprise                               3

Data Webhooks support per portal


Plan details                             Limit
Basic
0
Professional
0
Enterprise                              10

Active number of Plugs per portal (Enabled and Published) 

Plan details                             Limit
Basic
0
Professional
0
Enterprise                              100

Active number of bots supported per portal (Enabled and Published) 

Plan details                             Limit
Basic
0
Professional
5
Enterprise                              10

File and Media storage

 Size limit for an attachment with storage
1GB
 Number of files that can be attached at a time
Unlimited
 Size limit of a file that can be shared without storage
Unlimited
 File formats supported for preview"docx", "doc", "sxc", "xlsx", "xls", xlsb", "xlsm", "csv", "tsv", "ppt", "pptx", "xml", "rtf", "pdf", "txt" and other files with "text/plain" MimeType
 

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