Specifications and limitations - Zoho SalesIQ

System Requirements

Browsers

Zoho SalesIQ offers full support for various web browsers, ensuring seamless functionality. However, for optimal performance during calls and meetings, please note specific requirements for the browser version:

Users are encouraged to use the latest versions of popular browsers such as Google Chrome, Opera, Mozilla Firefox, Safari, Ulaa Browser and Microsoft Edge.

To ensure the smooth operation of calls and meetings, it is recommended to keep your browser updated to the latest version available.

All the features related to calls and meetings will be functional in the following versions.

Browser	Calls, chats and screen share
Chrome	72 and above
Firefox	68 and above
Opera	60 ( latest suggested )
Microsoft Edge	13 (Version 79 - they moved to chromium)
Safari	13 (11.1.2 and above suggested )
Ulaa Browser	all versions

Operating System

PC/Laptops

The Zoho SalesIQ's desktop app is available for the following OS:

OS	Supported Version
Windows	- Windows 10 and above - Windows 7, 8 and 8.1
MacOS	10.13 and above
Linux	-Ubuntu 18.04 and above -Fedora 32 and above

Note: All other OS are not supported as of now

Mobile SDK

The Zoho SalesIQ SDK is supported in the Android 5.0 (API level 21) and above OS and iOS (version 12 and above).

Zoho SalesIQ app in TV

Android TV:

Android TV supported version: Android 7.0 and above

Apple TV:

Minimum tvOS supported version: tvOS 12.4 and above (available in Professional and Enterprise plan.)

Number of devices allowed: 5

Multilingual: Not supported (Only English)

Data centers

Zoho SalesIQ is available across multiple data centers near your location. For specific details regarding the data center locations and the regions they service, you can easily check out the following link.

Languages supported in Zoho SalesIQ

Web and desktop app

English [en]
French [fr]
German [de]
Spanish [es]
Dutch [nl]
Norwegian [nb]
Turkish [tr]
Russian [ru]
Portuguese [pt]
Italian [it]
Korean [ko]
Japanese [ja]
Danish [da]
polish [pl]
Arabic [ar]
Hungarian [hu]
Portuguese [pt_PT]
Chinese [zh]
Hebrew [iw]
Irish [ga]
Romanian [ro]
Thai [th]
Swedish [sv]
Greek [el]
Czech [cs]
Slovak [sk]
Slovenian [sl]
Croatian [hr]
Armenian [hy]
Georgian [ka]
Persian [fa_IR]
Bulgarian [bg]
Indonesia [ID]
Uzbek [uz]
Kazakh [kk]

Mobile SDK supported languages

1. French [fr]
2. German [de]
3. Spanish [es]
4. Dutch [nl]
5. Norwegian [nb]
6. Turkish [tr]
7. Russian [ru]
8. Portuguese [pt]
9. Italian [it]
10. Korean [ko]
11. Japanese [ja]
12. Danish [da]
13. Polish [pl]
14. Arabic [ar]
15. Hungarian [hu]
16. Portuguese [pt_PT]
17. Chinese [zh]
18. Hebrew [he]
19. Irish [ga]
20. Romanian [ro]
21. Thai [th]
22. Swedish [sv]
23. Greek [el]
24. Czech [cs]
25. Slovak [sk]
26. Slovenian [sl]
27. Croatian [hr]
28. Bulgarian [bg]
29. Vietnamese [vi]
30. Filipino [fil]
31. Finnish [fi]
32. Indonesian [in]
33. Traditional Chinese [zh_TW]
34. Georgian [ka]
35. Armenian [hy]
36. Persian [fa]
37. Tamil [ta]
38. Kannada [kn]
39. Bengali (India) [bn]
40. Hindi [hi]
41. Gujarati [gu]
42. Marathi [mr]
43. Telugu [te]
44. Punjabi [pa]
45. Oriya (India) [or]
46. Malayalam [ml]

Limitations

Specifications and features mentioned varies depending on the various pricing plans in Zoho SalesIQ. This document mentions the specifications and limitations of the free, basic, professional and enterprise plans.

Third-party or in-house(Zoho products) integrations can be done by using our pre-built integration section. You can also integrate Third-party applications with Zobot using our developer platforms with their APIs.

We prioritize the development of web-based applications as our primary focus. Following this, we build the features in the mobile application. Hence, some features that are available in the web version might not be available in the mobile version.

API limitations

Portal and brands

Every portal may have one or more brands.

Operators (Add-on can be purchased)

Plan details	Limit
Basic	1
Professional	1
Enterprise	1

Department

Plan details	Limit
Basic	3 + (number of brand purchased x 3)
Professional	5 + (number of brand purchased x 3)
Enterprise	25 + (number of brand purchased x 3)

Live Media

Prerequisite

1. Desktop/laptop/mobile with compatible OS
2. Built-in/plugged-in/wireless speakers and microphone

Audio calls

Bandwith for audio calls	5 KBps \| 40 Kbps
Number of calls made in an organization	Unlimited
Time limit for a call when recording is disabled	No limit
Time limit for a call when recording is enabled	24 hours

Screenshare

Bandwith for audio calls

120 KBps | 960 Mbps

Conversations

Chats limit for chatbots

Plan details	Limit
Basic	25k
Professional	50k
Enterprise	100k

Chats limit for operators

Plan details	Limit
Basic	1000 chats
Professional	Unlimited
Enterprise	Unlimited

Messages

Types of messages a user can send	Text, files, articles, faqs, canned messages, emojis (limited unicode)
Size of a message	4800 characters
Maximum duration for a recorded message (voice/screen record)	15 mins
Size of a voice message	14 MB
Size of a screen record message	260 MB
Number of reactions to a message	100
Number of reactions a user can use to react to a message	100
Number of times a user can edit a message	10
Number of messages a user can delete at a time	5
Time limit to edit a message	730 days *Admin can configure it to 1 min - 730 days in the admin panel
Time limit to delete a message	730 days *Admin can configure it to 1 min - 730 days in the admin panel
Languages supported for message translation	Below is the list of 75 languages that Zoho SalesIQ supports message translation for : English, German, Spanish, Russian, Chinese, Italian, Portuguese, French, Japanese, Romanian, Arabic, Polish, Swedish, Hungarian, Czech, Dutch, Hindi, Tamil, Assamese, Bengali, Gujarati, Kannada, Malayalam, Marathi, Punjabi, Telugu , Oriya, Croatian, Ukrainian, Persian, Urdu, Hebrew, Armenian, Georgian, Catalan, Danish, Finnish, Estonian, Greek, Serbian, Chinese (Traditional), Chinese (Simplified), Korean, Belarusian, Bulgarian, Latvian, Lithuanian, Slovak , Slovenian, Macedonian, Indonesian, Malay, Filipino, Tagalog, Afrikaans, Albanian, Azerbaijani, Basque, Esperanto, Galician, Icelandic, Irish, Khmer, Lao, Maltese, Norwegian, Thai, Turkish, Vietnamese, Yiddish, Sinhala, Malagasy, Swahili, Sundanese.

Active number of Widgets per portal (Enabled and Published)

Plan details	Limit
Basic	0
Professional	30
Enterprise	50

Active number of Widgets per Brand (Enabled and Published)

Plan details	Limit
Basic	0
Professional	3
Enterprise	5

Active number of Form controllers per portal(Enabled and Published)

Plan details	Limit
Basic	0
Professional	10
Enterprise	100

Admin Webhooks support per portal

Plan details	Limit
Basic	0
Professional	0
Enterprise	3

Data Webhooks support per portal

Plan details	Limit
Basic	0
Professional	0
Enterprise	10

Active number of Plugs per portal (Enabled and Published)

Plan details	Limit
Basic	0
Professional	0
Enterprise	100

Active number of bots supported per portal (Enabled and Published)

Plan details	Limit
Basic	0
Professional	5
Enterprise	10

File and Media storage

Size limit for an attachment with storage	1GB
Number of files that can be attached at a time	Unlimited
Size limit of a file that can be shared without storage	Unlimited
File formats supported for preview	"docx", "doc", "sxc", "xlsx", "xls", xlsb", "xlsm", "csv", "tsv", "ppt", "pptx", "xml", "rtf", "pdf", "txt" and other files with "text/plain" MimeType