Specifications and limitations - Zoho SalesIQ
System Requirements
Browsers
- Users are encouraged to use the latest versions of popular browsers such as Google Chrome, Opera, Mozilla Firefox, Safari, Ulaa Browser and Microsoft Edge.
- To ensure the smooth operation of calls and meetings, it is recommended to keep your browser updated to the latest version available.
- All the features related to calls and meetings will be functional in the following versions.
Browser | Calls, chats and screen share |
Chrome | 72 and above |
Firefox | 68 and above |
Opera
| 60 ( latest suggested ) |
Microsoft Edge
| 13 (Version 79 - they moved to chromium)
|
Safari | 13 (11.1.2 and above suggested ) |
Ulaa Browser | all versions |
Operating System
PC/Laptops
| OS | Supported Version |
| Windows | - Windows 10 and above - Windows 7, 8 and 8.1 |
| MacOS | 10.13 and above |
| Linux | -Ubuntu 18.04 and above -Fedora 32 and above |
Mobile SDK
Zoho SalesIQ app in TV
Android TV supported version: Android 7.0 and above
Apple TV:
Minimum tvOS supported version: tvOS 12.4 and above (available in Professional and Enterprise plan.)
Number of devices allowed: 5
Multilingual: Not supported (Only English)
Data centers
Languages supported in Zoho SalesIQ
Web and desktop app
- English [en]
- French [fr]
- German [de]
- Spanish [es]
- Dutch [nl]
- Norwegian [nb]
- Turkish [tr]
- Russian [ru]
- Portuguese [pt]
- Italian [it]
- Korean [ko]
- Japanese [ja]
- Danish [da]
- polish [pl]
- Arabic [ar]
- Hungarian [hu]
- Portuguese [pt_PT]
- Chinese [zh]
- Hebrew [iw]
- Irish [ga]
- Romanian [ro]
- Thai [th]
- Swedish [sv]
- Greek [el]
- Czech [cs]
- Slovak [sk]
- Slovenian [sl]
- Croatian [hr]
- Armenian [hy]
- Georgian [ka]
- Persian [fa_IR]
- Bulgarian [bg]
- Indonesia [ID]
- Uzbek [uz]
- Kazakh [kk]
Mobile SDK supported languages
2. German [de]
3. Spanish [es]
4. Dutch [nl]
5. Norwegian [nb]
6. Turkish [tr]
7. Russian [ru]
8. Portuguese [pt]
9. Italian [it]
10. Korean [ko]
11. Japanese [ja]
12. Danish [da]
13. Polish [pl]
14. Arabic [ar]
15. Hungarian [hu]
16. Portuguese [pt_PT]
17. Chinese [zh]
18. Hebrew [he]
19. Irish [ga]
20. Romanian [ro]
21. Thai [th]
22. Swedish [sv]
23. Greek [el]
24. Czech [cs]
25. Slovak [sk]
26. Slovenian [sl]
27. Croatian [hr]
28. Bulgarian [bg]
29. Vietnamese [vi]
30. Filipino [fil]
31. Finnish [fi]
32. Indonesian [in]
33. Traditional Chinese [zh_TW]
34. Georgian [ka]
35. Armenian [hy]
36. Persian [fa]
37. Tamil [ta]
38. Kannada [kn]
39. Bengali (India) [bn]
40. Hindi [hi]
41. Gujarati [gu]
42. Marathi [mr]
43. Telugu [te]
44. Punjabi [pa]
45. Oriya (India) [or]
46. Malayalam [ml]
Limitations
- Specifications and features mentioned varies depending on the various pricing plans in Zoho SalesIQ. This document mentions the specifications and limitations of the free, basic, professional and enterprise plans.
- Third-party or in-house(Zoho products) integrations can be done by using our pre-built integration section. You can also integrate Third-party applications with Zobot using our developer platforms with their APIs.
- We prioritize the development of web-based applications as our primary focus. Following this, we build the features in the mobile application. Hence, some features that are available in the web version might not be available in the mobile version.
- API limitations
Portal and brands
Operators (Add-on can be purchased)
Plan details | Limit |
Basic | 1 |
Professional | 1 |
Enterprise | 1 |
Department
| Plan details | Limit |
| Basic | 3 + (number of brand purchased x 3) |
| Professional | 5 + (number of brand purchased x 3) |
| Enterprise | 25 + (number of brand purchased x 3) |
Live Media
Prerequisite
2. Built-in/plugged-in/wireless speakers and microphone
Audio calls
| Bandwith for audio calls | |
| Number of calls made in an organization | Unlimited |
| Time limit for a call when recording is disabled | No limit |
| Time limit for a call when recording is enabled | 24 hours |
Screenshare
| Bandwith for audio calls | 120 KBps | 960 Mbps |
Conversations
Chats limit for chatbots
Plan details | Limit |
Basic | 25k |
Professional | 50k |
Enterprise | 100k |
Chats limit for operators
| Plan details | Limit |
| Basic | 1000 chats |
| Professional | Unlimited |
| Enterprise | Unlimited |
Messages
Types of messages a user can send | Text, files, articles, faqs, canned messages, emojis (limited unicode) |
Size of a message | 4800 characters |
Maximum duration for a recorded message (voice/screen record) | 15 mins |
Size of a voice message | 14 MB |
Size of a screen record message | 260 MB |
Number of reactions to a message | 100 |
Number of reactions a user can use to react to a message | 100 |
Number of times a user can edit a message | 10 |
Number of messages a user can delete at a time | 5 |
Time limit to edit a message | 730 days *Admin can configure it to 1 min - 730 days in the admin panel |
Time limit to delete a message | 730 days *Admin can configure it to 1 min - 730 days in the admin panel |
Languages supported for message translation | Below is the list of 75 languages that Zoho SalesIQ supports message translation for : English, German, Spanish, Russian, Chinese, Italian, Portuguese, French, Japanese, Romanian, Arabic, Polish, Swedish, Hungarian, Czech, Dutch, Hindi, Tamil, Assamese, Bengali, Gujarati, Kannada, Malayalam, Marathi, Punjabi, Telugu , Oriya, Croatian, Ukrainian, Persian, Urdu, Hebrew, Armenian, Georgian, Catalan, Danish, Finnish, Estonian, Greek, Serbian, Chinese (Traditional), Chinese (Simplified), Korean, Belarusian, Bulgarian, Latvian, Lithuanian, Slovak , Slovenian, Macedonian, Indonesian, Malay, Filipino, Tagalog, Afrikaans, Albanian, Azerbaijani, Basque, Esperanto, Galician, Icelandic, Irish, Khmer, Lao, Maltese, Norwegian, Thai, Turkish, Vietnamese, Yiddish, Sinhala, Malagasy, Swahili, Sundanese. |
Active number of Widgets per portal (Enabled and Published)
| Plan details | Limit |
| Basic | 0 |
| Professional | 30 |
| Enterprise | 50 |
Active number of Widgets per Brand (Enabled and Published)
| Plan details | Limit |
| Basic | 0 |
| Professional | 3 |
Enterprise | 5 |
Active number of Form controllers per portal(Enabled and Published)
| Plan details | Limit |
| Basic | 0 |
| Professional | 10 |
Enterprise | 100 |
Admin Webhooks support per portal
| Plan details | Limit |
| Basic | 0 |
| Professional | 0 |
| Enterprise | 3 |
Data Webhooks support per portal
| Plan details | Limit |
| Basic | 0 |
| Professional | 0 |
| Enterprise | 10 |
Active number of Plugs per portal (Enabled and Published)
| Plan details | Limit |
| Basic | 0 |
| Professional | 0 |
| Enterprise | 100 |
Active number of bots supported per portal (Enabled and Published)
| Plan details | Limit |
| Basic | 0 |
| Professional | 5 |
| Enterprise | 10 |
File and Media storage
| Size limit for an attachment with storage | 1GB |
| Number of files that can be attached at a time | Unlimited |
| Size limit of a file that can be shared without storage | Unlimited |
| File formats supported for preview | "docx", "doc", "sxc", "xlsx", "xls", xlsb", "xlsm", "csv", "tsv", "ppt", "pptx", "xml", "rtf", "pdf", "txt" and other files with "text/plain" MimeType |
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