- Repeated - A frequent visitor of your website.
- Contacted - Visitor contacted by the monitoring operator.
- Responded - Visitor has responded back to the agent.
- Potential - A potential visitor has landed on your site.
- Triggered - The visitor has set off one or more triggers that were set by you.
- Clicked - The visitor has clicked the live chat widget in your website.
- Chat - The visitor had already had a chat session with the operators of your firm.
- Name - Either the name of the visitor or a random ID generated for the visitor by SalesIQ.
- Time - Time spent by the visitor on your website.
- New Visitor - A '*' symbol will appear when a new visitor lands on your website.
- Cold visitors - Visitors who do not match the priority criterions that were set by you. These visitors may or may not be pulled into the priority rings in the mere future.
||Browser used by the visitor in the website.
(Values : Apple Safari, Google Chrome, Microsoft Internet Explorer, Mozilla Firefox, Opera, Unknown)
||Country of the visitor accessing the website.
||URL of the page where the visitor is accessing.
|Current page title
||Title of the page where the visitor is accessing.
||The Custom actions that you have added on your website.
||Contact information of your website visitors in Zoho CRM, Click to know more.
||Lead information of your website visitors in Zoho CRM. Click to know more.
||Account information of your website visitors in Zoho CRM.
||Potential value of your website visitors in Zoho CRM. Click to know more.
||UTM used to identify a search engine, newsletter name, or other source.
||UTM used to identify a medium such as email or cost-per- click.
||UTM used for paid search eg: keywords for the ad.
||UTM used for testing and content-targeted ads.
||UTM used for keyword analysis to identify a specific product promotion or strategic campaign.
||Department in the chat widget of the website.
||IP address of the visitor visiting the website.
||URL of the page where the visitor have landed in the website.
|Landing page title
||Title of the page where the visitor landed in the website.
|Number of past chats
||Count on number of past chats with the visitor.
|Number of URLs accessed
||Count on number of URLs visited by the visitor.
|Number of visits
||Count on number of visit by the visitor in
||Operating system used by the visitor.
(Values : Android, Apple iPhone, Apple iPod, Apple Macintosh, Blackberry, Kindle, Linux, Microsoft Windows, Motorola, Nintendo, Nokia, PlayStation, Sun Solaris, Symbian, Web OS)
||Source from where the visitor is referred from.
||Region of the visitor in the website.
(Values : Asia Pacific, Canada, Europe the Middle East and Africa, North America, South America, United Kingdom)
||Search engine used by the visitor.
(Values : Baidu, Bing, Google, Inktomi, Teoma, WebCrawler)
||State of the visitor accessing the website.
||Status provided by the system for the visitor.
(Values : Accessed, Chat Completed, Clicked, Contacted, Custom, Missed, Responded, Triggered, Triggered Replied, Waiting)
|Time since last action
||Time since last action performed by the visitor in the website.
|Time on site
||Time spent by the visitor in the website.
||Visitors availability in the website.
||The type of visitor in your website.
(Values : All, New, Returning)
||Embed in the website where he visitor is accessing.
||To set two or more conditions.
||City from where the visitor is accessing the website.
|Visitor Type in CRM
||Category of the visitor in CRM.
(Values: Contact, Customer, Lead, Not Available, Prospect)
||Set criteria based on the trigger status, whether the trigger is invoked or not.
(Values: Invoked, Not Invoked)
||URL of an important page, where you like to be intimated if the visitor leaves that page and moves to another page.
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