- Repeated - A frequent visitor of your website.
- Contacted - Visitor contacted by the monitoring operator.
- Responded - Visitor has responded back to the agent.
- Potential - A potential visitor has landed on your site.
- Triggered - The visitor has set off one or more triggers that were set by you.
- Clicked - The visitor has clicked the live chat widget in your website.
- Chat - The visitor had already had a chat session with the operators of your firm.
- Name - Either the name of the visitor or a random ID generated for the visitor by SalesIQ.
- Time - Time spent by the visitor on your website.
- New Visitor - A '*' symbol will appear when a new visitor lands on your website.
- Cold visitors - Visitors who do not match the priority criterions that were set by you. These visitors may or may not be pulled into the priority rings in the mere future.
Condition |
Description |
Browser |
Browser used by the visitor in the website. (Values : Apple Safari, Google Chrome, Microsoft Internet Explorer, Mozilla Firefox, Opera, Unknown) |
Country |
Country of the visitor accessing the website. |
Current page |
URL of the page where the visitor is accessing. |
Current page title |
Title of the page where the visitor is accessing. |
Custom Action |
The Custom actions that you have added on your website. |
CRM Contact |
Contact information of your website visitors in Zoho CRM, Click to know more. |
CRM Lead |
Lead information of your website visitors in Zoho CRM. Click to know more. |
CRM Account |
Account information of your website visitors in Zoho CRM. |
CRM Potential |
Potential value of your website visitors in Zoho CRM. Click to know more. |
Campaign Source |
UTM used to identify a search engine, newsletter name, or other source. |
Campaign Medium |
UTM used to identify a medium such as email or cost-per- click. |
Campaign Term |
UTM used for paid search eg: keywords for the ad. |
Campaign Content |
UTM used for testing and content-targeted ads. |
Campaign Name |
UTM used for keyword analysis to identify a specific product promotion or strategic campaign. |
Department |
Department in the chat widget of the website. |
IP address |
IP address of the visitor visiting the website. |
Landing page |
URL of the page where the visitor have landed in the website. |
Landing page title |
Title of the page where the visitor landed in the website. |
Number of past chats |
Count on number of past chats with the visitor. |
Number of URLs accessed |
Count on number of URLs visited by the visitor. |
Number of visits |
Count on number of visit by the visitor in the website. |
Operating System |
Operating system used by the visitor. (Values : Android, Apple iPhone, Apple iPod, Apple Macintosh, Blackberry, Kindle, Linux, Microsoft Windows, Motorola, Nintendo, Nokia, PlayStation, Sun Solaris, Symbian, Web OS) |
Referrer |
Source from where the visitor is referred from. |
Region |
Region of the visitor in the website. (Values : Asia Pacific, Canada, Europe the Middle East and Africa, North America, South America, United Kingdom) |
Search engine |
Search engine used by the visitor. (Values : Baidu, Bing, Google, Inktomi, Teoma, WebCrawler) |
State |
State of the visitor accessing the website. |
System status |
Status provided by the system for the visitor. (Values : Accessed, Chat Completed, Clicked, Contacted, Custom, Missed, Responded, Triggered, Triggered Replied, Waiting) |
Time since last action |
Time since last action performed by the visitor in the website. |
Time on site |
Time spent by the visitor in the website. |
Visitor availability |
Visitors availability in the website. |
Visitor Type |
The type of visitor in your website. (Values : All, New, Returning) |
Visitor Info |
Use our JavaScript APIs to set the values. |
Web Embed |
Embed in the website where he visitor is accessing. |
Advanced |
To set two or more conditions. |
City |
City from where the visitor is accessing the website. |
Visitor Type in CRM |
Category of the visitor in CRM. (Values: Contact, Customer, Lead, Not Available, Prospect) |
Triggered Status |
Set criteria based on the trigger status, whether the trigger is invoked or not. (Values: Invoked, Not Invoked) |
Previous Page |
URL of an important page, where you like to be intimated if the visitor leaves that page and moves to another page. |
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