SalesIQ app for Apple TV
How to download and sign into the SalesIQ app in your Apple TV device?
- In your Apple Tv device, open App Store and search for the Zoho SalesIQ app.
- Select the SalesIQ app, and tap Get to install.
- You can find the Zoho SalesIQ app on your home screen. You can either open the app directly after installing it by tapping Open or minimize the App store and opening the Zoho SalesIQ App from the Apple TV home screen.
- To log into the SalesIQ app, enter the Activation Code in the Login screen in your browser and click Verify and then Accept.
- You'll be logged into your SalesIQ app successfully on your Apple TV.
After successfully logging in to the app, SalesIQ will display the connected TV details. The TV app will be directed to the map view. Map (Visitor data)
You can visualize the flow and concentration of real-time visitor traffic on your website/mobile app with the live map, which tracks each visitor's geographical location. The Trend graph indicates the number of overall visitors and returning visitors, respectively, updated at a specified interval.
Dashboard
The dashboard gives a quick snapshot of your portal’s activity, helping teams monitor conversations, operator workload, and customer engagement at a glance.
- Chats - Track overall chat activity, including open, closed, and unresolved conversations across departments. This helps identify which teams are handling the most queries and where conversations may still require attention.
- Operators - Monitor operator availability based on their current status, such as online, engaged, busy, idle, or offline. This helps managers quickly understand team capacity and workload distribution.
- Responsiveness - Monitor customer experience using metrics such as average wait time, response time, and customer ratings. These insights help teams identify response delays and improve support quality.
- Top departments - Highlights departments with the highest chat activity and stronger customer feedback, making it easier to recognize high-performing teams and identify areas that may need improvement.
Reports
The Reports section provides a more detailed view of portal activity through three dedicated views: Overview, Team Performance, and Visitor Insights. These reports help teams analyze trends, monitor performance, and make faster operational decisions.
Overview
The Overview section combines both visitor and operator activity into a single view, helping teams quickly understand how conversations and engagement are progressing.
- Conversation statistics - View key interaction metrics such as total chats, calls, missed chats, missed calls, bot-resolved chats, transferred chats, abandoned chats, and CSAT scores. These metrics help evaluate support efficiency and customer satisfaction.
- Trending topics - Displays the most frequently discussed chat topics along with their count, helping teams identify common customer interests, recurring issues, or trending requests.
- Conversation trend - Shows interaction patterns over time, including overall interactions along with separate chat and call activity. This helps track engagement growth and peak activity periods.
Team Performance
The Team Performance view focuses on operator productivity, response efficiency, and overall support quality.
- Chat performance - Track average chats handled per operator, average response time, average resolution time, and average chat duration. These insights help measure team efficiency and identify areas where response handling can be improved.
- Ratings - Provides a breakdown of customer feedback, from unrated to highly rated conversations, along with the overall average rating. This helps teams understand customer satisfaction trends.
- Leaderboard - Highlights top-performing operators based on chat handling, calls, and customer feedback, making it easier to recognize strong performers within the team.
- Chat volume - Shows chat activity across different time periods and shifts, helping teams identify peak support hours and plan operator availability more effectively.
Visitor Insights
The Visitor Insights view helps teams understand visitor behavior, traffic sources, and engagement trends.
- Visits by source - Shows where visitors are coming from, such as direct traffic, referrals, campaigns, advertisements, or search. This helps measure which channels are driving the most engagement.
- Visits by device - Displays the devices visitors use to access your website, including desktop, mobile, and SDK-based platforms. These insights help teams optimize experiences across devices.
- Bounced visits - Tracks visitors who leave without meaningful interaction, helping teams identify possible engagement or usability issues.
- Visitor trend - Provides a detailed traffic trend showing total, new, and returning visitors throughout the day, along with peak traffic hours. This helps teams understand visitor behavior and prepare for high-traffic periods.
Celebration popup
The system automatically identifies top performers using key support metrics such as:
- Conversation handling count
- Customer feedback and ratings
- CSAT score
- Response time
- SLA performance
By showcasing high-performing teams and operators, the celebration pop-up helps encourage healthy competition, improve engagement, and motivate teams to maintain better support performance.
View Settings
SalesIQ App Settings
- Portal - You can view/change the SalesIQ portal here. Tapping on the portal will list your available portals to choose from.
- Brands - You can change the SalesIQ Brand here. The Map view will display the data based on the brand you've chosen here.
- Departments - You can choose departments to view their specific, comprehensive stats, including overall chats, closed chats, top operators, and more.
- Analytics - You can enable/disable sharing the debugging information, like usage statistics and crash reports, to help the developers.
- Sign out - To sign out of the SalesIQ App on your Apple Device
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