View Performance Report

View Performance Report

  1. You can view your performance report by navigating to My Profile tab. This report will provide your information about the operator activity, operator attended chats, and operator ratings. 
  2. Clicking on Performance Report will display your performance for the current day by default. You can filter the department and time period to gauge your performance.

Operator Activity

You can view your activity throughout the day, for the selected time frame. The red line graph tracks the average amount of visitors attended online for each hour of the day, the blue line tracks the average amount of visitors’ requests that are closed for each hour while the green line tracks the average number of calls that are closed for each hour. This report is a great way to see what hours of the day you are the busiest.

Operator Activity Ratio

You can view the aggregate time you have spent chatting with visitors against time you sit idle. You can also filter this report by department, or view all of your departments together to see your overall activity ratio.

Operator Attended Chats

Below, you can compare the number of visitors for each department attended over the selected time period against the departments.

Operator Rating

View the ratings given against the number of visitors in the report. The Graph view displays a pie graph of your operators’ ratings from customers by star. Hover over each section of the graph to see what rating it represents and the percentage it makes up.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Get started with Zoho Sign

            in a few quick steps!

            Download Help Guide

                      Still can't find what you're looking for?

                      Write to us:



                        Zoho Marketing Automation

                          Zoho Sheet Resources


                              Zoho Forms Resources

                                Secure your business
                                communication with Zoho Mail

                                Mail on the move with
                                Zoho Mail mobile application

                                  Stay on top of your schedule
                                  at all times

                                  Carry your calendar with you
                                  Anytime, anywhere

                                        Zoho Sign Resources

                                          Sign, Paperless!

                                          Sign and send business documents on the go!

                                          Get Started Now

                                              Zoho SalesIQ Resources

                                                  Zoho TeamInbox Resources

                                                          Zoho DataPrep Resources

                                                            Zoho DataPrep Demo

                                                            Get a personalized demo or POC

                                                            REGISTER NOW

                                                              Design. Discuss. Deliver.

                                                              Create visually engaging stories with Zoho Show.

                                                              Get Started Now

                                                                                    • Related Articles

                                                                                    • Schedule Report

                                                                                      How does the Schedule Report module work? Using this module, you can automate the process of receiving the list of prospective visitors visiting your website by email. You can generate a report in the .xlsx or CSV format and send it to your operators ...
                                                                                    • Calls list view in SalesIQ dashboard

                                                                                      View the list of Calls you have with your visitors In the Calls section, you can see the list of calls you or your operators initiated or received from the visitors.  To access Calls information from other pages, you will just have to click on the ...
                                                                                    • Reports

                                                                                      View the reports module, by clicking Reports on the Left-Hand side navigation, an overview section of the reports module will open up. The reports module consist of four sections Overview, Visitor Reports, Operator Reports, and tracking Reports. How ...
                                                                                    • Articles

                                                                                      What are Articles? Articles are a collection of self-service materials that you draft inside your SalesIQ dashboard and share with customers on the chat window during a conversation. These articles will also be available for access inside the live ...
                                                                                    • Add operators and assign roles in SalesIQ

                                                                                      Add more power and make your customer service run smoothly by adding operators in Zoho SalesIQ. With the ability to add members to your team and configuring them into one of three roles, you will be able to find the optimal structure for your live ...
                                                                                    Wherever you are is as good as
                                                                                    your workplace



                                                                                      Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                      Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                      Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                      CRM Tips

                                                                                      Make the most of Zoho CRM with these useful tips.

                                                                                        Zoho Show Resources