Integrate Clicky with Zoho SalesIQ

Integrate Clicky with Zoho SalesIQ


Integrate Zoho SalesIQ with Clicky and track your live chat events. Get quick access to important stats of your live chat operations in a single dashboard. See live information about your visitors in your website.
Once you have pasted the Zoho SalesIQ script into your webpages, the script will automatically detect the Clicky code available in your website. If everything is in place, Zoho SalesIQ will start reporting events to your Clicky automatically. All you have do is enable Clicky in the embed settings.

Setting up Zoho SalesIQ with Clicky

Once you have pasted the Zoho SalesIQ code into your website follow the below instruction to enable the integration and to push your live chat events data to your Clicky dashboard.

  1. Login to your Zoho SalesIQ. 
  2. From the Home page navigate to Settings > Integrations, under Analytics select Clicky.
Clicky Integration with SalesIQ
  • In the Connect with Clicky page, click Enable button.
Clicky Integration Page - Zoho SalesIQ
  • Under Clicky configuration, the Active and Inactive Brands will be listed. You can toggle the switch to enable Clicky for that Brand (Website).
Clicky Integration on Zoho SalesIQ

What are the events tracked in Clicky?

Events
Description
Button Clicked
Number of clicks on the Zoho SalesIQ chat button.
Chat Closed
Number of clicks on the Close (X) icon in the chat window.
Chat Minimized
Number of clicks to minimize the Zoho SalesIQ chat window.
Bubble Closed
Number of clicks on the Close(X) icon on the chat bubble.
Chat Connected
Number of chat sessions with the visitors.
Chat Ended
Number of chats ended by the visitors.
File Transferred
Number of file transfers made by the visitors.
Chat Printed
Number of chat transcripts printed by the visitors.
Chat Mail Sent
Number of chat transcripts emailed by the visitor.
Rating submitted
Number of ratings submitted by visitors.
Feedback submitted
Number of feedback messages submitted by visitors.
Chat Triggered
Number of auto and proactive chat initiated to the visitors.
Chat Initiated
Number of visitor initiated chats.
Offline Message Submitted
Number of offline messages submitted by the visitors.
Chat Missed
Number of chats missed by the SalesIQ users.
Chat Ended by visitor
Number of chats ended by the visitors.

Accessing your Zoho SalesIQ live chat events on Clicky.

  • Log in to your Clicky account.
  • Click on the “ Content” then choose “Events”.
  • Now you can see all the events listed down.

How to see the live chat events in real time from Clicky dashboard?

  • Log in to your Clicky account.
  • Click on the “ Dashboard” then choose “Content”.
  • Select events to see the Zoho SalesIQ events in real time.

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