Integrate Clicky with Zoho SalesIQ

Integrate Zoho SalesIQ with Clicky and track your live chat events. Get quick access to important stats of your live chat operations in a single dashboard. See live information about your visitors in your website.

Once you have pasted the Zoho SalesIQ script into your webpages, the script will automatically detect the Clicky code available in your website. If everything is in place, Zoho SalesIQ will start reporting events to your Clicky automatically. All you have do is enable Clicky in the embed settings.

Setting up Zoho SalesIQ with Clicky

Once you have pasted the Zoho SalesIQ code into your website follow the below instruction to enable the integration and to push your live chat events data to your Clicky dashboard.

Login to your Zoho SalesIQ.
From the Home page navigate to Settings > Integrations, under Analytics select Clicky.

In the Connect with Clicky page, click Enable button.

Under Clicky configuration, the Active and Inactive Brands will be listed. You can toggle the switch to enable Clicky for that Brand (Website).

What are the events tracked in Clicky?

Events	Description
Button Clicked	Number of clicks on the Zoho SalesIQ chat button.
Chat Closed	Number of clicks on the Close (X) icon in the chat window.
Chat Minimized	Number of clicks to minimize the Zoho SalesIQ chat window.
Bubble Closed	Number of clicks on the Close(X) icon on the chat bubble.
Chat Connected	Number of chat sessions with the visitors.
Chat Ended	Number of chats ended by the visitors.
File Transferred	Number of file transfers made by the visitors.
Chat Printed	Number of chat transcripts printed by the visitors.
Chat Mail Sent	Number of chat transcripts emailed by the visitor.
Rating submitted	Number of ratings submitted by visitors.
Feedback submitted	Number of feedback messages submitted by visitors.
Chat Triggered	Number of auto and proactive chat initiated to the visitors.
Chat Initiated	Number of visitor initiated chats.
Offline Message Submitted	Number of offline messages submitted by the visitors.
Chat Missed	Number of chats missed by the SalesIQ users.
Chat Ended by visitor	Number of chats ended by the visitors.

Accessing your Zoho SalesIQ live chat events on Clicky.

Log in to your Clicky account.
Click on the “ Content” then choose “Events”.
Now you can see all the events listed down.

How to see the live chat events in real time from Clicky dashboard?

Log in to your Clicky account.
Click on the “ Dashboard” then choose “Content”.
Select events to see the Zoho SalesIQ events in real time.

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Use PageSense to understand what your visitors are looking for, how they are behaving, and where they are facing problems on your website.

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