Events | Description |
Chat button click | Number of times the chat button was clicked. |
Chats closed | Number of times the close icon on the chat window was clicked. |
Chats minimized | Number of times the minimize icon on the chat window was clicked. |
Chats connected | Number of chat requests picked and assisted. |
Chats ended | Number of chat sessions ended by visitors. |
Files transferred | Number of files transferred by visitors to your operators. |
Chats printed | Number of chat transcripts printed by visitors. |
Chats emailed | Number of chat transcripts emailed by visitors. |
Ratings submitted | Number of submitted visitor ratings. |
Feedbacks submitted | Number of submitted visitor feedbacks. |
Chats triggered | Number of triggers/ proactive chats initiated |
Trigger responded | Number of triggers responded to by visitors |
Chats initiated | Number of chats initiated by the visitors |
Offline messages submitted | Number of messages submitted by visitors when the widget is offline |
Chats missed | Number of chat requests missed by the operators |
Chats ended by visitor | Number of chats ended by the visitors |
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