Live Chat integration with Matomo (Piwik)
Integrate Zoho SalesIQ with Matomo and track your live chat events into your open source web analytics platform. Get valuable insights of your website's visitors live chat operation into your Matomo dashboard.
Once you have pasted the Zoho SalesIQ script into your webpages, the script will automatically detect the Matomo code available in your website. If everything is in place, Zoho SalesIQ will start reporting events to your Matomo automatically. All you have do is enable Matomo in the embed settings.
Setting up Zoho SalesIQ with Matomo
Once you have pasted the Zoho SalesIQ code into your website follow the below instruction to enable the integration and to push your live chat events data to your Matomo dashboard.
- Login to your Zoho SalesIQ.
- Go to Settings > Integrations, under Analytics select Matomo.
- In the Matomo main page, click Enable button on the top right.
- Under Matomo configuration, the Active and Inactive Brands will be listed. You can toggle the switch to enable Matomo for required Brand (Website).
What are the events tracked in Matomo?
| Events | Description |
| Button Clicked | Number of clicks on the Zoho SalesIQ chat button. |
| Chat Closed | Number of clicks on the Close (X) icon in the chat window. |
| Chat Minimized | Number of clicks to minimize the Zoho SalesIQ chat window. |
| Bubble Closed | Number of clicks on the Close(X) icon on the chat bubble. |
| Chat Connected | Number of chat sessions with the visitors. |
| Chat Ended | Number of chats ended by the visitors. |
| File Transferred | Number of file transfers made by the visitors. |
| Chat Printed | Number of chat transcripts printed by the visitors. |
| Chat Mail Sent | Number of chat transcripts emailed by the visitor. |
| Rating submitted | Number of ratings submitted by visitors. |
| Feedback submitted | Number of feedback messages submitted by visitors. |
| Chat Triggered | Number of auto and proactive chat initiated to the visitors. |
| Chat Initiated | Number of visitor initiated chats. |
| Offline Message Submitted | Number of offline messages submitted by the visitors. |
| Chat Missed | Number of chats missed by the SalesIQ users. |
| Chat Ended by visitor | Number of chats ended by the visitors. |
Accessing your Zoho SalesIQ live chat visitor events in Matomo.
- Log in to your “Matomo” account.
- Select the visitor, from your dashboard and Click “View detailed log”, and select “View visitor profile”.
- Now you will be displayed with the list of activity and the current events performed.
How to see Zoho SalesIQ live chat events in Matomo dashboard?
- Log in to your “Matomo” account.
- Click on the “Widget & Dashboard” select the events from the list and add it to your dashboard.
- You will be displayed with all the events in tabular from choose the options to have the customization of your own.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Live Chat integration with Woopra
Integrate Zoho SalesIQ with Woopra and track your live chat operations more effectively with leading real-time web analytics. Get your live chat events updated instantly and target your customers with the most comprehensive, information. Once you ...Live Chat integration with Kissmetrics
Make your live chat operations more effective. Track your website visitor’s chat events into your Kissmetrics dashboard. Integrate Zoho SalesIQ with your Kissmetrics to make better decisions and to close more deals. Once you have pasted the Zoho ...Live Chat integration with Hubspot
Get your live chat events organised into your hubspot dashboard. Once you have pasted the Zoho SalesIQ script into your webpages, the script will automatically detect the Hubspot code available in your website. If everything is in place, Zoho ...Live Chat integration with Optimizely
Integrate Zoho SalesIQ with Optimizely and track your live chat events. Increase visitor engagement and conversions with Zoho SalesIQ today. Track your live chat engagement, clicks and conversions, that matters to you and your business. Once you have ...Live Chat Integration with Google Analytics
Integrate Zoho SalesIQ with Google Analytics to analyse prime Zoho SalesIQ related actions and events on your Google Analytics dashboard. See all interactions of your live chat operations with your visitors and track its effectiveness. Once you have ...
New to Zoho LandingPage?
Zoho LandingPage Resources