Integrate Matomo with Zoho SalesIQ

Live Chat integration with Matomo (Piwik)


Integrate Zoho SalesIQ with Matomo and track your live chat events into your open source web analytics platform. Get valuable insights of your website's visitors live chat operation into your Matomo dashboard. 
Once you have pasted the Zoho SalesIQ script into your webpages, the script will automatically detect the Matomo code available in your website. If everything is in place, Zoho SalesIQ will start reporting events to your Matomo automatically. All you have do is enable Matomo in the embed settings.

Setting up Zoho SalesIQ with Matomo 

Once you have pasted the Zoho SalesIQ code into your website follow the below instruction to enable the integration and to push your live chat events data to your Matomo dashboard.

  • Login to your Zoho SalesIQ.
  • Go to Settings > Integrations,  under Analytics select Matomo.
  • In the Matomo main page, click Enable button on the top right.
  • Under Matomo configuration, the Active and Inactive Brands will be listed. You can toggle the switch to enable Matomo for required Brand (Website).

What are the events tracked in Matomo?

Events
Description
Button Clicked
Number of clicks on the Zoho SalesIQ chat button.
Chat Closed
Number of clicks on the Close (X) icon in the chat window.
Chat Minimized
Number of clicks to minimize the Zoho SalesIQ chat window.
Bubble Closed
Number of clicks on the Close(X) icon on the chat bubble.
Chat Connected
Number of chat sessions with the visitors.
Chat Ended
Number of chats ended by the visitors.
File Transferred
Number of file transfers made by the visitors.
Chat Printed
Number of chat transcripts printed by the visitors.
Chat Mail Sent
Number of chat transcripts emailed by the visitor.
Rating submitted
Number of ratings submitted by visitors.
Feedback submitted
Number of feedback messages submitted by visitors.
Chat Triggered
Number of auto and proactive chat initiated to the visitors.
Chat Initiated
Number of visitor initiated chats.
Offline Message Submitted
Number of offline messages submitted by the visitors.
Chat Missed
Number of chats missed by the SalesIQ users.
Chat Ended by visitor
Number of chats ended by the visitors.

Accessing your Zoho SalesIQ live chat visitor events in Matomo.

  • Log in to your “Matomo” account.
  • Select the visitor, from your dashboard and Click “View detailed log”, and select “View visitor profile”.
  • Now you will be displayed with the list of activity and the current events performed.

How to see Zoho SalesIQ live chat events in Matomo dashboard?

  • Log in to your “Matomo” account.
  • Click on the “Widget & Dashboard” select the events from the list and add it to your dashboard.
  • You will be displayed with all the events in tabular from choose the options to have the customization of your own.



    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION








                                    You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                        Manage your brands on social media

                                          Zoho Desk Resources

                                          • Desk Community Learning Series


                                          • Digest


                                          • Functions


                                          • Meetups


                                          • Kbase


                                          • Resources


                                          • Glossary


                                          • Desk Marketplace


                                          • MVP Corner


                                          • Word of the Day


                                            Zoho Marketing Automation

                                              Zoho Sheet Resources

                                               

                                                  Zoho Forms Resources


                                                    Secure your business
                                                    communication with Zoho Mail


                                                    Mail on the move with
                                                    Zoho Mail mobile application

                                                      Stay on top of your schedule
                                                      at all times


                                                      Carry your calendar with you
                                                      Anytime, anywhere




                                                            Zoho Sign Resources

                                                              Sign, Paperless!

                                                              Sign and send business documents on the go!

                                                              Get Started Now




                                                                      Zoho TeamInbox Resources



                                                                              Zoho DataPrep Resources



                                                                                Zoho DataPrep Demo

                                                                                Get a personalized demo or POC

                                                                                REGISTER NOW


                                                                                  Design. Discuss. Deliver.

                                                                                  Create visually engaging stories with Zoho Show.

                                                                                  Get Started Now









                                                                                                      • Related Articles

                                                                                                      • Live Chat integration with Woopra

                                                                                                        Integrate Zoho SalesIQ with Woopra and track your live chat operations more effectively with leading real-time web analytics. Get your live chat events updated instantly and target your customers with the most comprehensive, information. Once you ...
                                                                                                      • Live Chat integration with Kissmetrics

                                                                                                        Make your live chat operations more effective. Track your website visitor’s chat events into your Kissmetrics dashboard. Integrate Zoho SalesIQ with your Kissmetrics to make better decisions and to close more deals. Once you have pasted the Zoho ...
                                                                                                      • Live Chat integration with Hubspot

                                                                                                        Get your live chat events organised into your hubspot dashboard.   Once you have pasted the Zoho SalesIQ script into your webpages, the script will automatically detect the Hubspot code available in your website. If everything is in place, Zoho ...
                                                                                                      • Live Chat integration with Optimizely

                                                                                                        Integrate Zoho SalesIQ with Optimizely and track your live chat events. Increase visitor engagement and conversions with Zoho SalesIQ today. Track your live chat engagement, clicks and conversions, that matters to you and your business. Once you have ...
                                                                                                      • Live Chat Integration with Google Analytics

                                                                                                        Integrate Zoho SalesIQ with Google Analytics to analyse prime Zoho SalesIQ related actions and events on your Google Analytics dashboard. See all interactions of your live chat operations with your visitors and track its effectiveness. Once you have ...
                                                                                                        Wherever you are is as good as
                                                                                                        your workplace

                                                                                                          Resources

                                                                                                          Videos

                                                                                                          Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                          eBooks

                                                                                                          Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                          Webinars

                                                                                                          Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                          CRM Tips

                                                                                                          Make the most of Zoho CRM with these useful tips.



                                                                                                            Zoho Show Resources