Live Chat integration with Woopra
Setting up Zoho SalesIQ with Woopra
Once you have pasted the Zoho SalesIQ code into your website follow the below instruction to enable the integration and to push your live chat events data to your Woopra dashboard.
- Login to your Zoho SalesIQ.
- Go to Settings > Integrations, under Analytics select Woopra.
- Click on Enable on the top right corner.
- Under Woopra configuration, the Active and Inactive Brands will be listed. You can toggle the buttons to enable Woopra for required Brands.
What are the events tracked in Woopra?
| Events | Description |
| Button Clicked | Number of clicks on the Zoho SalesIQ chat button. |
| Chat Closed | Number of clicks on the Close (X) icon in the chat window. |
| Chat Minimized | Number of clicks to minimize the Zoho SalesIQ chat window. |
| Bubble Closed | Number of clicks on the Close(X) icon on the chat bubble. |
| Chat Connected | Number of chat sessions with the visitors. |
| Chat Ended | Number of chats ended by the visitors. |
| File Transferred | Number of file transfers made by the visitors. |
| Chat Printed | Number of chat transcripts printed by the visitors. |
| Chat Mail Sent | Number of chat transcripts emailed by the visitor. |
| Rating submitted | Number of ratings submitted by visitors. |
| Feedback submitted | Number of feedback messages submitted by visitors. |
| Chat Triggered | Number of auto and proactive chat initiated to the visitors. |
| Chat Initiated | Number of visitor initiated chats. |
| Offline Message Submitted | Number of offline messages submitted by the visitors. |
| Chat Missed | Number of chats missed by the SalesIQ users. |
| Chat Ended by visitor | Number of chats ended by the visitors. |
Accessing your Zoho SalesIQ live chat visitor events in Woopra.
- Log in to your “Woopra” account.
- Click “People”, and select the visitor, which you would like to see the events.
- Now you will be displayed with the list of the visitor's profile activity and the current events performed.
How to see the live chat events in real time in my Woopra reports?
- Log in to your “Woopra” account.
- Click on the “Reports” tab, and then go to “Overview” section.
- Now select the “Custom events” from the list.
- You will be displayed with all the events in graphical and tabular from choose the filters to have a customization of your own.
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