Campaign details displayed in SalesIQ dashboard
You can view the sent campaign particulars of the visitor in three different places:
Campaign status displayed in the proactive chat window
You can view the status (Opened, Unopened, Clicked, Forwarded, Bounced, Unsubscribed) of the last three campaigns sent to the visitor in the proactive chat window.
Campaign Info displayed in the ongoing chat window/chat history
You can view the list of last five campaigns sent to the visitor in the ongoing chat window/chat history under the Sent Campaign info section.
You can click on the Campaign name to view the entire campaign content.
Campaign info displayed in visitor history
You can view the Last campaign sent to the visitor in the visitor history section. You can click on the Campaign name to see the campaign content.

How to score the website visitors based on the email campaigns?
You can now score the visitors visiting your website from the specific email campaigns sent via Zoho Campaigns.
- Go to Settings > Automate > Lead Scoring and click Add.
- Under Audience Criteria, select a condition relating to campaigns. These could be Campaign Content, Campaign Medium, Campaign Source, Campaign Term and Campaign Name.
- Define a criteria for your condition.
- Now select the points you would like to award for the specific rule. Then, click on the Done.
- Now when each time the visitor visits your website from the specified email campaign, points will be added/reduced to the visitor's score based on the rule that was set.
How to prioritize the website visitors in the tracking rings based on the email campaigns sent via Zoho Campaigns?
You can prioritize the website visitors on your tracking rings based on their email campaign.
To customize the rings view,
- In the Live Visitor's view, click on Customize on the top right and then click on Add.
- Under Audience Criteria, select a condition relating to campaigns. These could be Campaign Content, Campaign Medium, Campaign Source, Campaign Term and Campaign Name.
- Define a "criteria" for your conditions. Specify conditions and criteria for all four rings.
- Finally, Click on Save.
- Give a name to this rule and choose this Custom view for your SalesIQ dashboard. Now, the visitors visiting your website from the email campaign will be prioritized in the specified tracking rings.