Live Chat integration with Hubspot

Live Chat integration with Hubspot

Get your live chat events organised into your hubspot dashboard.  

Once you have pasted the Zoho SalesIQ script into your webpages, the script will automatically detect the Hubspot code available in your website. If everything is in place, Zoho SalesIQ will start reporting events to your Hubspot automatically. All you have do is enable Hubspot in the embed settings.

Setting up Zoho SalesIQ with Hubspot

Once you have pasted the Zoho SalesIQ code into your website follow the below instruction to enable the integration and push your live chat events data to your Hubspot dashboard.

  • Login to your Zoho SalesIQ.
  • Go to Settings > Integrations,  under Analytics select Matomo.  


  • In the Hubspot main page, click Add button on the top right.


  • Under Hubspot configuration, the Active and Inactive Brands will be listed.
  • You can toggle the switch to enable Hubspot for that Brand (Website).


What are the events tracked in Hubspot?

Events
Description
Button Clicked
Number of clicks on the Zoho SalesIQ chat button.
Chat Closed
Number of clicks on the Close (X) icon in the chat window.
Chat Minimized
Number of clicks to minimize the Zoho SalesIQ chat window.
Bubble Closed
Number of clicks on the Close(X) icon on the chat bubble.
Chat Connected
Number of chat sessions with the visitors.
Chat Ended
Number of chats ended by the visitors.
File Transferred
Number of file transfers made by the visitors.
Chat Printed
Number of chat transcripts printed by the visitors.
Chat Mail Sent
Number of chat transcripts emailed by the visitor.
Rating submitted
Number of ratings submitted by visitors.
Feedback submitted
Number of feedback messages submitted by visitors.
Chat Triggered
Number of auto and proactive chat initiated to the visitors.
Chat Initiated
Number of visitor initiated chats.
Offline Message Submitted
Number of offline messages submitted by the visitors.
Chat Missed
Number of chats missed by the SalesIQ users.
Chat Ended by visitor
Number of chats ended by the visitors.
Events tracking is available only in Hubspot enterprise version.

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