Live Chat integration with Kissmetrics
Make your live chat operations more effective. Track your website visitor’s chat events into your Kissmetrics dashboard. Integrate Zoho SalesIQ with your Kissmetrics to make better decisions and to close more deals.
Once you have pasted the Zoho SalesIQ script into your webpages, the script will automatically detect the Kissmetrics code available in your website. If everything is in place, Zoho SalesIQ will start reporting events to your Kissmetrics automatically. All you have do is enable Kissmetrics in the embed settings.
Setting up Zoho SalesIQ with Kissmetrics
Once you have pasted the Zoho SalesIQ code into your website follow the below instruction to enable the integration and to push your live chat events data to your Kissmetrics dashboard.
- Login to your Zoho SalesIQ.
- Navigate Settings > Integrations, under Analytics select Kissmetrics.
- In the Connect with Kissmetrics page, click Enable button on the top right.
- Under Kissmetrics configuration, the Active and Inactive Brands will be listed. You can toggle the switch to enable Kissmetrics for required Brands.
What are the events tracked in Kissmetrics?
| Events | Description |
| Button Clicked | Number of clicks on the Zoho SalesIQ chat button. |
| Chat Closed | Number of clicks on the Close (X) icon in the chat window. |
| Chat Minimized | Number of clicks to minimize the Zoho SalesIQ chat window. |
| Bubble Closed | Number of clicks on the Close(X) icon on the chat bubble. |
| Chat Connected | Number of chat sessions with the visitors. |
| Chat Ended | Number of chats ended by the visitors. |
| File Transferred | Number of file transfers made by the visitors. |
| Chat Printed | Number of chat transcripts printed by the visitors. |
| Chat Mail Sent | Number of chat transcripts emailed by the visitor. |
| Rating submitted | Number of ratings submitted by visitors. |
| Feedback submitted | Number of feedback messages submitted by visitors. |
| Chat Triggered | Number of auto and proactive chat initiated to the visitors. |
| Chat Initiated | Number of visitor initiated chats. |
| Offline Message Submitted | Number of offline messages submitted by the visitors. |
| Chat Missed | Number of chats missed by the SalesIQ users. |
| Chat Ended by visitor | Number of chats ended by the visitors. |
Accessing your Zoho SalesIQ live chat events on Kissmetrics.
- Login to your “Kissmetrics” account.
- Click “Metrics”, off to the side you should see a link to "breakdown of total" under event total.
- Now you can see all the events listed down.
How to see the live chat events in real time in my Kissmetrics dashboard?
- Log in to your “Kissmetrics” account.
- Click on the “ Live” tab, then choose “Event Activity”.
- Now you can see all the events in real time listed down.
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