Live Chat integration with Matomo (Piwik)

Live Chat integration with Matomo (Piwik)

Integrate Zoho SalesIQ with Matomo and track your live chat events into your open source web analytics platform. Get valuable insights of your website's visitors live chat operation into your Matomo dashboard. 

Once you have pasted the Zoho SalesIQ script into your webpages, the script will automatically detect the Matomo code available in your website. If everything is in place, Zoho SalesIQ will start reporting events to your Matomo automatically. All you have do is enable Matomo in the embed settings.

Setting up Zoho SalesIQ with Matomo 

Once you have pasted the Zoho SalesIQ code into your website follow the below instruction to enable the integration and to push your live chat events data to your Matomo dashboard.

  • Login to your Zoho SalesIQ.
  • Go to Settings > Integrations,  under Analytics select Matomo .  

  • In the Matomo main page, click Enable button on the top right.


  • Under Matomo configuration, the Active and Inactive Brands will be listed.
  • You can toggle the switch to enable Matomo for that Brand (Website).


What are the events tracked in Matomo?

Events
Description
Button Clicked
Number of clicks on the Zoho SalesIQ chat button.
Chat Closed
Number of clicks on the Close (X) icon in the chat window.
Chat Minimized
Number of clicks to minimize the Zoho SalesIQ chat window.
Bubble Closed
Number of clicks on the Close(X) icon on the chat bubble.
Chat Connected
Number of chat sessions with the visitors.
Chat Ended
Number of chats ended by the visitors.
File Transferred
Number of file transfers made by the visitors.
Chat Printed
Number of chat transcripts printed by the visitors.
Chat Mail Sent
Number of chat transcripts emailed by the visitor.
Rating submitted
Number of ratings submitted by visitors.
Feedback submitted
Number of feedback messages submitted by visitors.
Chat Triggered
Number of auto and proactive chat initiated to the visitors.
Chat Initiated
Number of visitor initiated chats.
Offline Message Submitted
Number of offline messages submitted by the visitors.
Chat Missed
Number of chats missed by the SalesIQ users.
Chat Ended by visitor
Number of chats ended by the visitors.

Accessing your Zoho SalesIQ live chat visitor events in Matomo.

  • Log in to your “Matomo” account.
  • Select the visitor, from your dashboard and Click “View detailed log”, and select “View visitor profile”.
  • Now you will be displayed with the list of activity and the current events performed.


How to see Zoho SalesIQ live chat events in Matomo dashboard?

  • Log in to your “Matomo” account.
  • Click on the “Widget & Dashboard” select the events from the list and add it to your dashboard.
  • You will be displayed with all the events in tabular from choose the options to have the customization of your own.



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