Configuring your Vision support email in Zoho SalesIQ portal ensures all the chats transcript are sent irrespective of department or embeds within your portal. You just have to add your Vision support email in the portal configurations of Zoho SalesIQ.
To organize your Vision operations, and to maximize the ability of your ticketing system, we have created Department based support configurations within our Zoho SalesIQ. This allows you to track the live chat based on departments and assigning it to a specify group of agents for each department, ensuring the right agent answers your every support request.
We give you unique snippet code for each specific Signature chat embed. You just have to copy and paste the "Signature Chat Code" into your right Signature directories, to get the Signature Chat in your mails which you send.
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.