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What is a segment in Zoho Campaigns and how is it different from a list?
In Zoho Campaigns, a list is a static group of contacts that you addmanually or via sync, remaining unchanged unless you update it. A segment, on the other hand, is a dynamic group that automatically updates based on criteria such as location, ...
Will editing the sync configuration affect the existing synced data?
Changes to the configuration will impact future sync operations. While existing data in Zoho Campaigns and CRM will stay intact, it may be updated or modified during the next sync according to the new settings.
What should you do if some records don’t appear in Zoho Campaigns after syncing?
Verify if the contact was skipped during the sync by downloading the sync history logs. Our support team will also need sample contacts that didn’t sync from Zoho CRM to Zoho Campaigns but weren’t marked as skipped in the sync logs.
How can you view the sync histories or logs?
In Zoho Campaigns, go to the CRM integration section, where you can access sync histories and logs that offer detailed information about each sync.
Does the sync overwrite data in Zoho CRM or Campaigns?
The sync updates records in Campaigns according to changes in the CRM, but does not overwrite data in the CRM itself.

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