Messages
Why am I unable to see my Instagram messages on my Professional account on Zoho Social?
You would be required to enable messaging access on your Instagram Professional account for your messages to reflect on Zoho Social. Here are the steps you need to follow, Go to your Instagram Professional Account and head over to Settings and ...
Facebook's Messenger API updates for Europe, 2020
As of the 16th of December 2020, Facebook will be making changes to their 'Messenger API' as part of their efforts to comply with Europe's new privacy rules. What will be the user impact? On or after 16th of December, the media attachments ...
Can I receive and send messages to LinkedIn users?
No, you cannot send and receive messages on LinkedIn due to API limitations imposed by this network. However, you can continue to send and receive messages for your Facebook and Twitter social channels.
Why am I unable to start a conversation with a follower from the connected Facebook Page?
Due to API limitations, you can only reply to messages sent to your Facebook page. However for Twitter profiles, you can send a direct message by opening a Twitter user's Connection profile details in Zoho Social — if the recipient has set their ...
Can I set-up an auto-response when I receive a direct message?
It is currently not possible to set up automated direct messages or canned responses using Zoho Social.
Why can't I see any messages from some of my social channels on Zoho Social?
Messages are only supported for Facebook Pages and Twitter Profiles right now. While you can continue to interact with your engagers directly via the Monitor tab and via posts, the ability to view personal messages sent to your respective social ...

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