Why am I unable to start a conversation with a follower from the connected Facebook Page?

Why am I unable to start a conversation with a follower from the connected Facebook Page?

Due to API limitations, you can only reply to messages sent to your Facebook page.

However for Twitter profiles, you can send a direct message by opening a Twitter user's Connection profile details in Zoho Social — if the recipient has set their account to "Receive Direct Messages from anyone" in their Twitter Privacy and Safety settings.

Simply click on a Twitter user in your Live Stream, Monitor column or Connections tab to view their profile and under Interactions choose Send Message to send a direct message to users.

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