Modules
How long will post statistics for my X posts be available?
Statistics under the Posts tab are available for X posts you've published in the last 30 days. Due to API limitations in X, individual post statistics can't be retrieved for posts older than that. However, you can still view the aggregated reports ...
Why am I unable to see my Instagram messages on my Professional account on Zoho Social?
You would be required to enable messaging access on your Instagram Professional account for your messages to reflect on Zoho Social. Here are the steps you need to follow, Go to your Instagram Professional Account and head over to Settings and ...
Why am I viewing different number of articles for different Feeds?
RSS Feeds captures all the articles/blogs present in the specific webpage link you have provided.
How to generate/create an RSS Feed link from a website?
When you type out or paste a website URL, RSS Feeds will automatically suggest the Add Feed option for that website. In case you don't see an auto Add button, do the following: 1. Go to the website you want to get the feed link for. 2. Now, right ...
How many RSS Feeds can I add?
You can include a maximum of 10 Feeds if you're on the Professional Plan under the 'Your Feeds' column and up to 20 Feeds if you're on the Premium, Agency, or Agency Plus plans.
How to delete a Feed?
1. To delete a Feed, hover over the Feed and click the bin icon-Remove. 2. Now, hit the Delete button to remove the feed from the Your Feeds column.
How to edit the title of an RSS Feed?
1. To change the title of a Feed, simply hover over the Feed name and click on the small pencil icon- Edit Title. 2. Give in a suitable title of your choice and hit the Tick icon.
How to customize your Feed using Edit Preferences?
While curating your content, you can add a placeholder text prefixing your post content and some hashtags as a suffix to follow your post. For example: Adding the text "Check out our new blog." prefixing any post that goes our from your website ...
How to mark articles in a Feed as read?
1. Go to the Posts tab on your dashboard and select RSS Feeds under Content Library. 2. Select the articles you have already checked out and click on the checkbox next to them. 3. Click the double-tick icon on the top to mark as read.
How to create a new RSS Feed on Zoho Social?
1. Click on the Posts tab on your dashboard. 2. Now, click on the RSS Feeds under Content Library. 3. Click on the +New Feed button on the top right corner. 4. Type the name of the Website or Paste the Feed link in the search bar or upload a ...
Facebook's Messenger API updates for Europe, 2020
As of the 16th of December 2020, Facebook will be making changes to their 'Messenger API' as part of their efforts to comply with Europe's new privacy rules. What will be the user impact? On or after 16th of December, the media attachments ...
How many columns can I add under the Monitor tab and what are they?
Professional Plan Professional Plan lets you add a total of 5 unique monitoring columns from the list of all column types that Zoho Social provides. Premium, Agency, and Agency Plus Plans If you are on any of these plans you can add up to 15 ...
Why am I restricted from liking the Reviews given to my Facebook page on Zoho Social?
You cannot like Reviews given to your Facebook page on Zoho Social due to a technical limitation on Facebook's side. However, we'd suggest you like Reviews directly on Facebook as a workaround.
Unable to view the list of all Recommendations and Ratings associated with the Facebook page despite adding it as a column under the Monitor tab
Sometimes when you don't get to view the Recommendations and Ratings associated with your Facebook page, do the following. 1. Login to your Facebook account and navigate to your business page, then click on the Settings option present at the header ...
What are Recommendations, Ratings on Facebook, and how can I manage them on Zoho Social?
Recommendations As of late July 2018, Reviews are now Recommendations on Facebook. Recommendations are endorsements (simple "yes" or "no" with tags, texts, and images) given to your Facebook Page to keep your customers at bay and your business up and ...
Can I find out the views on my posts through searching, on my Google My Business listing?
Google has deprecated the Post Views metric from Google Business Profile, so views on posts are no longer available through search or listings. However, you can still access other performance and review reports in your Google Business Profile to ...
Can I see the different actions visitors have taken on my Google My Business listing?
Yes, you can. Click on the Reports tab, and go to Google My Business reports. Under the Performance section, scroll down to see the card Visitor Actions shows the different actions visitors have taken on your listing, over a period:
Can I find the trends of searches for my Google My Business listing?
Yes, to see how people have searched for your listing, go the Reports tab -> Google My Business reports. Here, click on the Performance section. You'll see the card Listing Search Trends which shows trends on how your visitors have searched for your ...
How do I track the growth of Reviews & Questions on my Google My Business listing?
To find out how reviews and questions have grown on your listing, go to the Reports tab, then click on Google My Business reports. Head to the Reviews & Questions section. In this section, you'll see the cards Review Growth and Question Growth with ...
Can I track the follower growth for my Google My Business listing?
Yes, head to the Reports tab, and click on Google My Business reports. Click on the Audience section and here you can see the card Follower Growth with the statistics for your follower growth over a time period:
Can I discuss any section of Network Report with people from my team?
No, you cant share entire sections of Network Report to the collaborate tab to discuss with your team. However, you can collaborate over individual Cards.
What are the ways in which I can share different sections of a Network Report with other people?
These are the ways in which you can share different sections of a Network Report—emailing, scheduling an email or exporting them to your device. To email a section of reports: - Go to the section (ex. LinkedIn Company Page Performance) - At the top ...
Can I download an entire section of a Network Report?
Yes, to download a section of a Network Report, - Go to the reports section (Eg. Twitter Audience) - On the top right, click on Export - Select the format of the file you want to download the report section to (.pdf and .png). - It will be ...
Can I share an entire section from a Network Report with my clients?
Yes, these are the different ways you can share whole Network Report sections with your clients: By adding them to Zoho Social: Simply add the client to Zoho Social with a client role so they can access the report sections. Email: - On a Network ...
What are the different ways I can share Cards?
1. Email: To Email a Card, - Go to a Card - Click on the ellipsis menu - Select Send as Mail - Type the recipients' email address separated by a comma. You can also add a subject and message and choose the format of the file (.pdf and .png). 2. ...
How do I share reports with a client or team member who is not part of my Brand on Zoho Social yet?
To share reports with a team member who is not part of your Brand, follow these steps, To share Dashboards, Email: Go to the Dashboard - Click on Email at the top right - Select Send as Mail - Type the recipients email id, and add a subject, ...
Can I share reports on the Collaborate tab?
Yes, you can share Cards to the Collaborate tab but not Dashboards and sections of Network Reports. To share a Card to the Collaborate tab, - Go to Reports, head to the desired social channel - Hover over a Card and click on the ellipsis on the top ...
Can I view and edit my scheduled reports?
Yes, you can. To edit a scheduled report: - Go to the last section under Reports, called Scheduled Reports - Hover over a report, at the right, select the pencil button - You can add or delete the recipients of the report - Also, you have the ...
How do I schedule reports?
To schedule a Dashboard: - Go to the Dashboard - From the top right, click on Email, select Schedule - Type the name of the recipients from your team. - You can choose to add a message to the email. (The subject will be preset) - Select the Date ...
Can I share Dashboards with my clients?
Yes, Dashboards can be shared with your clients in the following ways: 1. Share Access: If your client is added to your Brand, and Client roles have permission for 'Advanced Reports' enabled, - Go to the Dashboard you want to share - Click on the ...
What are the different ways I can share a Dashboard?
These are the ways you can share a Dashboard: 1. Access to your team members/clients on Zoho Social: You can give access to your Dashboard to people added on your Zoho Social. To do this, -Open the Dashboard -On the left click on the lock button, ...
Can I find out the types of filters I have used for Instagram posts and the number of times I have used them?
To find the filters used in your posts and the number of times you have repeated them, - Go to Reports - Head to Instagram Reports - Here, under the Posts and Engagement section, scroll down to see the Card Post Filter Types.This Card shows the ...
How do I find the post engagement trends for Instagram?
To find the engagement trends for Instagram, - Go to Reports - Head to Instagram Reports - Here, under the Posts and Engagement section, scroll down to see the Cards Engagement by Post Type, Engagement Actions, and Post Engagement. Post Engagement ...
How do I find the best time to post on Instagram?
To find the best time to post on Instagram, - Go to the Reports tab - Head to Instagram Reports- Under the Posts & Engagement section, find the Card Best Time to Post This charts the best times to post on Instagram through the upcoming week.
Can I find the top posts for Instagram?
Yes, to find your top posts on Instagram, - Go to the Reports tab - Head to Instagram Reports - Under the Posts & Engagement section, find the Card, Top Posts by...These are sorted under these four categories— Likes, Comments, Engagement, and ...
Can I find the trend of number of posts to their engagement, and the types of posts published for Instagram?
Yes. Just follow these steps: - Go to the Reports tab - Head to Instagram Reports - Under the Posts & Engagement section, find the Cards Number of Posts vs Engagement, and Posts by Type. Posts vs Engagement compares the number of posts published on ...
How do I find out the follower growth trend for my Instagram?
To find the trend of follows for Instagram, - Go to Reports - Head to Instagram reports - In the Audience section, you'll find the Card Follower GrowthFollower Growth shows the number of New Followers gained by your Instagram Profile along with the ...
What are the different types of Cards available for Instagram?
These are the sections and the Cards under them for Instagram: Summary This report displays two Cards— Audience Summary Post & Enaggement Summary Audience This report displays one Card— Follower Growth Posts & Engagement This ...
Can I find the relation between Page Impressions and Reach for my LinkedIn Company Page?
Yes, to do this: - Go to Reports - Head to LinkedIn reports - Here, under the Performance section, you'll find the Card Page Impressions vs Reach.This Card compares the number of times people viewed your LinkedIn Page (Impressions) with the number of ...
Can I find the number of organic and paid followers for my LinkedIn Company Page?
Yes, to find the amount of organic and paid followers for your page, - Go to Reports - Head to LinkedIn reports - Here, under the Audience section, you'll see the Card Organic Vs Sponsored Page Followers.This Card shows the distribution of Organic ...
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