What is the difference between a CRM Lead and a CRM Contact?
CRM Leads are Connections that have provided their contact information to you and have the potential to be converted into CRM Contacts. For example, you participate in a conference and collect information from people visiting your booth. These visitors would be considered Leads. Your sales team members will typically call or email these Leads and see if they are interested in buying your services or products.
CRM Contacts are those Leads that you have followed up on by establishing a professional relationship, with whom you now have an ongoing interaction. For instance, one of your conference visitors is interested in your products, and you talk with them once a week as you try to close a deal, they'd be considered a Contact.
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
LinkedIn Lead Ads Integration
LinkedIn Lead Ads are a great way to reach your marketing audience, increase your brand awareness, generate qualified leads, and filter out potential customers for your business. With LinkedIn Lead Ads integration on Zoho Social, 1. Pull-in and ...Lead Generation
The key to generating leads is sharing interesting content, keeping your audience engaged, and listening carefully to what people are saying about your brand on social media, because that's where you will find a large number of your customers. If ...Why can't I add my connections as a CRM Contact or Lead?
You will only be able to see +Add to CRM and the Lead Generation tab if you are a Zoho CRM user and have integrated Zoho Social with Zoho CRM. You can learn more about Zoho CRM Integration with Zoho Social.Facebook Lead Ads - Frequently Asked Questions
What plans is the Lead forms Integration available on? The Lead Forms integration is available on Premium, Agency, and Agency Plus plans of Zoho Social. Important The Lead Forms module has been deprecated for users signing up to Zoho Social from the ...CRM Reports
It's important to know where your leads are coming from. It's equally important to know whether those leads are being converted into successful deals to contribute to your brand's progress. For all those who have integrated Zoho CRM to their Zoho ...
New to Zoho LandingPage?
Zoho LandingPage Resources