Monitoring
How many columns can I add under the Monitor tab and what are they?
Professional Plan Professional Plan lets you add a total of 5 unique monitoring columns from the list of all column types that Zoho Social provides. Premium, Agency, and Agency Plus Plans If you are on any of these plans you can add up to 15 ...
Why am I restricted from liking the Reviews given to my Facebook page on Zoho Social?
You cannot like Reviews given to your Facebook page on Zoho Social due to a technical limitation on Facebook's side. However, we'd suggest you like Reviews directly on Facebook as a workaround.
Unable to view the list of all Recommendations and Ratings associated with the Facebook page despite adding it as a column under the Monitor tab
Sometimes when you don't get to view the Recommendations and Ratings associated with your Facebook page, do the following. 1. Login to your Facebook account and navigate to your business page, then click on the Settings option present at the header ...
What are Recommendations, Ratings on Facebook, and how can I manage them on Zoho Social?
Recommendations As of late July 2018, Reviews are now Recommendations on Facebook. Recommendations are endorsements (simple "yes" or "no" with tags, texts, and images) given to your Facebook Page to keep your customers at bay and your business up and ...
Why isn't LinkedIn a supported column in the Monitor tab?
It is currently not possible to add a monitoring column for LinkedIn on Zoho Social since LinkedIn doesn't offer any API that would let us build this feature for you.
Where can I track & monitor my Facebook comments?
You can track & monitor the Facebook comments from the following places in your Zoho Social account: 1. Live stream section: New comments can be monitored in this section, you can click on a notification to get a detailed view of the post & engage. ...
Is it possible for me to have a list of all my Brand @mentions in one place?
Yes, you can view all of your Brand mentions for Facebook and Twitter on the Monitor tab. Here's how you can do this: You have add the @Mentions column for Twitter, as well as the Page Mentions column for Facebook Page from the orange + sign on your ...
Why am I unable to monitor posts based on Instagram likes and hashtags?
Due to recent API changes by Instagram, all third party tools like Zoho Social are unable to continue supporting some features. While you can continue to publish and schedule Instagram posts from Zoho Social, the ability to monitor posts based on ...
Why am I able to see filters for only my Twitter columns?
Currently, filter feature for monitoring applies only for Twitter. Other social media networks don't have the requisite API support that allows for filtering.
How can I apply multiple filters to my Monitor columns?
You can use as many filters as you like when monitoring tweets. To do this, click on ellipsis on top right of the Monitor column. From here you can further specify tweets based on various criterion like content type (text, image, videos), language, ...
Can I view the conversation thread that a tweet is a part of?
On Zoho Social, you can see tweets about your Brand or your chosen keywords in two places - A. The Monitor tab & B. Live Stream If any tweet that appears here is part of a twitter thread/conversation, you will be able to expand the thread by clicking ...
How many Keyword search columns can I create?
On Zoho Social, you can filter and search for specific things on your Monitor tab using keywords. Keyword search columns appear on your Monitor tab alongside your @mentions, tweets, etc. On the Standard Plan, you can add 5 keyword search columns per ...
Do @mentions and Tweets appear in real time on the Monitor tab?
Yes, both @mentions and tweets that you're monitoring appear in real time on the Monitor tab, without any delay. You can alternatively check the Live Stream dashboard on the bottom left of your home page, for instant updates from your social media.
Can I engage with a post or tweet directly from the Monitor tab?
Yes, you can answer directly to posts from your Monitor tab from Zoho Social. Similarly, you can also reply, re-tweet, or like any tweet directly from the Monitor tab. You can view more information about the author of these posts/tweet directly, by ...
Which social networks can be monitored on Zoho Social?
You can add Monitoring columns for the following social channels: Facebook Page, Google My Business, and Twitter Profile. Here are the different types of columns you can add for the following social channels: Google My Business Reviews Questions ...
What is the Monitor tab for?
The Monitor tab is one of the key features in your Zoho Social, which is available in any of the paid plans. With the monitor tab, you can monitor the activities on your social channels and scour through them for specific kinds of posts. You can ...

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