Plan and Pricing
Can I downgrade my account to a different plan?
Yes, you can easily manage your subscription and downgrade any time you'd like. However, keep in mind that downgrading will restrict your access to many of Zoho Social's Standard, Professional, Premium, or Agency features. If you decide to switch ...Is there a discount provided for non-profit organizations?
Yes, we do have a discount for non-profit organizations. Please send us an email to sales@zohocorp.com, and we'll take it from there!What is a Brand? How many Brands can I manage in each plan?
In Zoho Social, a Brand represents the social channels for a single entity or business unit. You can add and manage one each of the following social channels under a single Brand: X Profile Instagram Profile Facebook Page LinkedIn Company Page ...Is there a limit to the number of Brand and Team Member add-ons I can purchase along with my paid subscription?
You can purchase Team Member and Brand add-ons if you're currently subscribed to Zoho Social's Professional, Premium, or Agency Plans. On Professional, a maximum of 5 Brand add-ons and X Team Member add-ons can be purchased. On Premium, you can ...Can I customize my Brand's home screen dashboard for each client?
Please note that the customization features are exclusive to the Agency Edition. Learn more here. The Zoho Social dashboard cannot be customized. However, you can set up a Custom Branding which lets you personalize your Zoho Social Portal with your ...How can I upgrade to a paid plan?
Follow these steps to upgrade to a paid plan on Zoho Social: 1. Click on Settings at the top right corner of your Home screen 2. Click Manage Subscription. 3. Select Monthly or Yearly billing by switching the toggle above the listed plans. 4. You can ...Help! I'm not able to manage my subscription plan on Zoho Social
To manage your subscription plan, you need to be a Portal Admin. Brand Admins and Users do not have access to managing the subscription plans on Zoho Social. If you'd like to be able to update your account subscription, please ask your Portal Admin ...Where can I manage subscription plans in Zoho Social?
Here's how you can manage your subscription plans: 1. Access your Zoho Social account 2. Click Settings (top right corner) 3. Click on 'Manage subscription' 4. Select the plan which you want to upgrade to (Ex: Professional) 5. Select the pay period ...As an Agency, can I customise my portal with my company logo before I invite my clients?
Please note that the customization features are exclusive to the Agency Edition. Learn more here. You can customise your portal with a company logo, favicon, and a custom domain before you invite your clients. Also, customise any report sent out via ...How many team members can I add if I've opted for the agency plans?
Under the Agency Plans, all your Brands can be managed by five team members. If you'd like to add additional team members to your Brand, you could do this by purchasing our Team Member add-onsHow does the Agency Plan differ from the Agency Plus Plan when it comes to managing more clients?
You can manage 10 brands for your clients under the Agency Plan and get access to 6 Social Channels in each Brand. On the other hand, if you're running a bigger agency you can manage upto 20 brands under the Agency Plus plan with access to 6 Social ...What are the key features I can get access to under the Agency Plans?
The Agency Plan comes with all of the features of the Professional Plan. In addition to that, you get access to the following features under the Agency Plans: Add an Agency name, logo, favicon, and custom domain. Send personalized client invite ...Can I use my Zoho Social Lite from my mobile?
Yes, Zoho CRM and Zoho Desk users can use their Zoho Social Lite edition via the Zoho Social mobile app. This is available on both iOS and Android platforms.Would I be able to post to all social channels from my Lite Edition?
You can post to all the social channels supported by Zoho Social, from Lite. They are: Facebook Page Facebook Group Twitter Profile Google My Business listing Instagram Profile LinkedIn Profile LinkedIn Company PageHow many Brands and Team Members can I manage from my Zoho Social Lite?
By default, the Lite edition lets you manage one Brand and two Team Members (the Admin and another member) under it. You can choose to add more Brands and Team Members by upgrading to a paid plan which lets you manage more Brands and Team Members. ...What happens to my Brands when my 15-day trial of Zoho Social expires?
Irrespective of the plan that you tried out during the 15-day trial period, once it is up you will by default be set to the Zoho Social Lite edition where you can retain one Brand. In case you have added multiple Brands within this trial period, you ...How can I access the Zoho Social Lite edition?
If you're a Zoho CRM or a Zoho Desk user and have been using the 'Social' tab in them, you can access the Zoho Social Lite edition by logging in to Zoho Social.Is it possible to switch to another edition of Zoho Social?
Yes, you can switch to any other edition of Zoho Social to try out our advanced features. You can do this: a. During your trial period b. Anytime post-trial when you're set to the Lite Edition To do this, follow these steps: Click on your Display ...What is Lite Edition in Zoho Social?
Social Lite is an exclusive edition from Zoho that comes bundled with Zoho CRM and Zoho Desk at no additional costs. You can access the Lite Edition in Zoho Social as long as you're subscribed to Zoho CRM and/or Zoho Desk. Here's what you can do ...What are the available modes of payment?
You can pay via MasterCard, Visa, American Express, Paypal, bank transfer or cheque transfer. For further details, write to sales@zohocorp.comWhat if I have more users and brands to manage?
Additional users or brands can be added to your subscription by purchasing the respective add-ons. Here's the cost of purchasing the add-ons based on your subscription: ADD ONS STANDARD PROFESSIONAL PREMIUM AGENCY AGENCY PLUS Brands - US$17 /Brand ...If my brand has multiple profiles or pages on a social network, will each profile be considered a separate brand?
Yes! On Zoho Social, a single Brand can only have 1 page/profile per social network, since we measure each page/profile's performance individually. For example, in one Brand, you can manage one of each: 1. Facebook Page 2. X Profile 3. LinkedIn ...Can I see a feature comparison for Standard plan vs. Professional plan?
Our plan comparison page will give you a fair idea about what all features you will be getting as part of any Zoho Social plan you choose.Does my account exist after the trial period expires?
Yes, it does. Regardless of the plan you sign up for, once your trial period is over, you'll automatically be moved to the Free plan. You can always make an upgrade to a paid plan by clicking on your profile and selecting Manage Subscriptions. From ...Do you need my credit card information to start a trial?
No, you need not input your credit card details to start the 15-day free trial. However once your free trial is completed, you naturally switch to one of our paid options - Standard plan, Premium plan for brands or the Agency plan for agencies.Can I share custom-branded reports with my clients?
Please note that the customization features are exclusive to the Agency Edition. Learn more here. Yes, you can share unlimited custom-branded reports with your client members. Go to Reports. Create a custom report with a report title and save the ...What will my clients access in Zoho Social?
Please note that portal customization and restricted client access are exclusive to the Agency Edition. Learn more here. Your clients can view Scheduled Posts, and Published Posts under the Posts tab. They will also be able to view Post Details. ...How do I collaborate with my clients from Zoho Social?
You can use Collaborate in Zoho Social to discuss new post ideas, review drafts by adding comments, share reports, share interactions directly from your Live Stream with your team members. If you start a discussion on Collaborate, only your team ...How do I invite my clients to Zoho Social?
Please note that client invitation is exclusive to the Agency Edition. Learn more here. We recommend that you rebrand your portal before you invite clients. You can invite client members to your brand or portal with restricted permissions without ...How do I set up a custom domain in Zoho Social?
Your clients can view their dashboard from the default domain we have provided: yourcompanyname.social-public.com or from your custom domain. Go to Portal Settings and click Customization. Enter your preferred custom domain and click Submit. ...How do I customize Zoho Social?
Please note that the customization features are exclusive to the Agency Edition. Learn more here. You can customize your portal and your clients' portal by logging into social.zoho.com Go to Settings and select Brand Settings. Under General Settings, ...
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