What happens to all my scheduled posts when I have to reconnect/reauthenticate my social channels?
All your scheduled posts will not be published across the concerned social channel(s) until you reconnect your social channel(s) on Zoho Social. However, once you re-connect your social channels, posts for which the schedule time has not expired yet will be published as per their schedule. Posts for which the schedule time has expired will be moved to the Unpublished Posts section as Failed Posts.
Here's how you can reschedule the Failed Posts:
- Go to the Unpublished Posts section under the Posts tab to find the Reschedule button right next to the post.
- Click on the Reschedule button to see the post window appear along with the content of the post.
- You can edit the post, if required, or go ahead and schedule the post for a date and time that matches your preference.
You can also publish the post right away by selecting the Retry option that appears when you click on the ellipisis button right next to the post.
Similarly, you can also find Failed Posts and Unattempted Posts from the filtered view in the 'Publishing Calendar' under the 'Posts' Tab and Reschedule the post or Publish the post immediately to your social channels.
Here's how you can reconnect/reauthenticate your social channels:
1. Click on 'Settings'
2. Click on 'Social Channels'
3. Click on 'Re-authenticate'/'Reconnect' near the required social channel and follow the prompts.
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