How does SmartQ work?

How does SmartQ work?

SmartQ suggests best times for you to schedule your content, based on how your audience has engaged with you across different social networks.

When you open the New Post window to create a new post, you will see scheduling options on the right. To use SmartQ suggestions, click the SmartQ tab in the scheduling area. When you're in the SmartQ tab, you'll see a list of best times to schedule along with a percentage that indicates the percentage of your top engagers that the post is likely to reach if you schedule it for that time.

These times will vary depending on the channels selected by you for publishing. For instance, if you select only your Twitter Profile, SmartQ will suggest the best times for you to schedule the post to reach your top engagers on Twitter. However, if you select your Facebook Page and Twitter Profile, SmartQ will suggest common scheduling times for your post to reach your top engagers across both these channels.

SmartQ suggestions are available for the following social channels:
  1. Facebook Page
  2. Twitter Profile
  3. Instagram Profile 

Additional Notes about SmartQ

SmartQ suggestions are based on your audience' interactions with your Brand over a period of time. For this reason, SmartQ may not be immediately available when you set up a new Brand. Over a period of time, as SmartQ gathers inputs about how your audience engages with your Brand, you'll start seeing SmartQ suggestions in the New Post window.

SmartQ suggestions are currently unavailable for the following social channels due to API limitations that prevent us from accessing the data that powers SmartQ:
  • LinkedIn Company Page
  • LinkedIn Profile
  • Google My Business listing
  • Facebook Group

If you select one or more of these channels while creating a new post, SmartQ times will not show up. For example, if you select your Twitter Profile and Instagram Profile, you'll see suggestions for the best time to reach your top engagers on Twitter and Instagram. However, if you were to select your Twitter Profile, Instagram Profile, and LinkedIn Profile, you'll still see SmartQ suggestions but these will only apply to your Twitter and Instagram audience since SmartQ data is not available for the other channels you selected.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION

                        Still can't find what you're looking for?

                        Write to us:



                          Manage your brands on social media

                              Zoho Marketing Automation

                                Zoho Sheet Resources


                                    Zoho Forms Resources

                                      Secure your business
                                      communication with Zoho Mail

                                      Mail on the move with
                                      Zoho Mail mobile application

                                        Stay on top of your schedule
                                        at all times

                                        Carry your calendar with you
                                        Anytime, anywhere

                                              Zoho Sign Resources

                                                Sign, Paperless!

                                                Sign and send business documents on the go!

                                                Get Started Now

                                                        Zoho TeamInbox Resources

                                                                Zoho DataPrep Resources

                                                                  Zoho DataPrep Demo

                                                                  Get a personalized demo or POC

                                                                  REGISTER NOW

                                                                    Design. Discuss. Deliver.

                                                                    Create visually engaging stories with Zoho Show.

                                                                    Get Started Now

                                                                                          • Related Articles

                                                                                          • Scheduling posts with SmartQ

                                                                                            If you want to find the ideal time to post when you grab the attention of your target audience, you can use the SmartQ feature in Zoho Social. Create your content as you usually would, then click on SmartQ from your Publishing window. The SmartQ ...
                                                                                          • Can I get SmartQ suggestions for all of my social channels?

                                                                                            Currently, SmartQ suggests the best time to post for the following social channels if you've linked them to your Brand on Zoho Social Facebook Page Instagram Profile  Twitter Profile  Whenever you select the SmartQ tab, you'll see suggestions that ...
                                                                                          • What happens when I select more than 1 social channel for SmartQ publishing?

                                                                                            SmartQ publishing helps curate the best time for publishing content on a specific social channel. The next best time generated for your Twitter Profile for instance, may not be the same as for Facebook Page. However if you decide to schedule a post ...
                                                                                          • How does Instagram repost work on Zoho Social?

                                                                                            Only Instagram Business Profiles can repost images and videos on from the Hashtag search columns and pop-ups from the Monitor tab. Make sure you have authenticated your Instagram Business profile with an associated Facebook Page to continue ...
                                                                                          • What is the CustomQ and how does it work?

                                                                                            CustomQ is a form of scheduling that helps your Brand maintain a consistent posting schedule and avoid overlaps. Your Brand's CustomQ can consist of unique publishing slots for every day of the week. To get started with CustomQ, a Brand or Portal ...
                                                                                          Wherever you are is as good as
                                                                                          your workplace



                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                            CRM Tips

                                                                                            Make the most of Zoho CRM with these useful tips.

                                                                                              Zoho Show Resources