How does SmartQ work?

How does SmartQ work?

SmartQ suggests best times for you to schedule your content, based on how your audience has engaged with you across different social networks.

When you open the New Post window to create a new post, you will see scheduling options on the right. To use SmartQ suggestions, click the SmartQ tab in the scheduling area. When you're in the SmartQ tab, you'll see a list of best times to schedule along with a percentage that indicates the percentage of your top engagers that the post is likely to reach if you schedule it for that time.

These times will vary depending on the channels selected by you for publishing. For instance, if you select only your Twitter Profile, SmartQ will suggest the best times for you to schedule the post to reach your top engagers on Twitter. However, if you select your Facebook Page and Twitter Profile, SmartQ will suggest common scheduling times for your post to reach your top engagers across both these channels.

SmartQ suggestions are available for the following social channels:
  1. Facebook Page
  2. Twitter Profile
  3. Instagram Profile 

Additional Notes about SmartQ

SmartQ suggestions are based on your audience' interactions with your Brand over a period of time. For this reason, SmartQ may not be immediately available when you set up a new Brand. Over a period of time, as SmartQ gathers inputs about how your audience engages with your Brand, you'll start seeing SmartQ suggestions in the New Post window.

SmartQ suggestions are currently unavailable for the following social channels due to API limitations that prevent us from accessing the data that powers SmartQ:
  • LinkedIn Company Page
  • LinkedIn Profile
  • Google My Business listing
  • Facebook Group

If you select one or more of these channels while creating a new post, SmartQ times will not show up. For example, if you select your Twitter Profile and Instagram Profile, you'll see suggestions for the best time to reach your top engagers on Twitter and Instagram. However, if you were to select your Twitter Profile, Instagram Profile, and LinkedIn Profile, you'll still see SmartQ suggestions but these will only apply to your Twitter and Instagram audience since SmartQ data is not available for the other channels you selected.

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