What are Queues on Zoho Social?
Queues are designated time-slots for your content pipelines. On Zoho Social, you can use 2 kinds of queues:
SmartQ - Auto-generated time slots:
These are intelligent time-slots generated by Zoho Social for each of your connected social channels. Based on your publishing history (upto 7 days minimum) on a specific channel, SmartQ displays a set of the next best time-slots for publishing content -- based on times when your audience engages with your content.
These time-slots are dynamic data and changes every week based on your engagement metrics. SmartQ slots are auto-generated for team members by Zoho Social. SmartQ data hence, varies for each and every connected social channel based on its own set of metrics. Choosing a common 'SmartQ' for multiple channels at once, would give you an average best-time to post.
CustomQ - Custom time-slots:
These are pre-defined time schedules that can be set up by you. Much like a content time-table, CustomQ shows the next open slot for scheduling a post. CustomQ slots give you more control over your Brand's publishing schedule, helping you maintain consistent publishing times and avoid overlaps.
CustomQ slots are static slots set-up by Admins for team members to ensure a publishing timetable. These time-slots can be used to publish posts for any connected social channel and are commonly applicable to all, since its user-defined slots.
SmartQ | CustomQ |
Automated time-slots | Admin defined time-slots |
| Helps find optimized posting time & dates | Helps setup regularized publishing schedule |
Multiple posts can be scheduled under one SmartQ slot | Only 1 post can be scheduled under one CustomQ slot |
Team members with publishing permission can use SmartQ slot | Team members with publishing permission can use CustomQ slot |
| Auto-generated after a week of publishing via Zoho Social | Affixed by Brand or Portal Admins as per brand's publishing timetable |
| Multiple slots available at all times | Only the next available time-slot is displayed at all times |
Dynamic time-slots | Standard pre-determined slots |
Both these publishing features can be found under 'Queues' tab in the publishing window.
All team members with publishing permission can use a SmartQ time-slo
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