Facebook
Why am I not able to connect my Facebook Page to Zoho Social?
Sometimes when you are unable to connect your Facebook Page to Zoho Social, updating the Business Integrations manually on your Facebook account might be of help. Here's how you can do that. 1. On your Facebook account, go to the Settings, followed ...
How do I reconnect my social channels?
To reconnect your social channels, follow the steps given below. 1. Tap on the Settings on your dashboard. 2. Click on Social Channels under Brand Settings. 3. Now, turn on the toggle button against the social channels that you want to reconnect.
Why am I unable to reply to some Facebook Messages?
Due to new API changes by Facebook, you can reply to a message within seven days of receiving it on a third-party app. However, after the seven day window, you cannot reply to a message sent by the Facebook user through Zoho Social's chat. For more ...
How to connect a Facebook Group to Zoho Social? (New Facebook UI)
If you are on Facebook's new UI, the following are the steps on how to connect a Facebook Group to Zoho Social. 1. Go to the Social Channels section under Zoho Social's Settings, 2. Click on Connect button beside Facebook Group 3. On the pop-up ...
Why am I unable to connect a Facebook Group managed by my Facebook Page?
You can connect a Facebook Group if yourFacebook account is an admin of the Page. That's why you may not see the group when you try to connect it to Zoho Social. This is due to API restrictions you can only connect Facebook Groups that are managed by ...
How can I authorize Zoho Social for Facebook Groups?
You cannot configure a Facebook Group on Zoho Social unless you allow access to let Zoho Social post on behalf of your account. Keep in mind that only Facebook Group admins can authorize third party apps like Zoho Social on their Facebook Groups. ...
Why am I unable to open Zoho Social integration on my Facebook business settings?
Facebook often prevents users from making frequent changes to their apps under Business Integration. Here's a quick work-around that can help you manage permissions for Zoho Social on Facebook. Here's how you can update permissions for Zoho Social on ...
Can I manage multiple Facebook pages with Zoho Social?
Sure. You can manage multiple Facebook Pages by setting them up as separate Brands in Zoho Social. Brands can help you group social media accounts for different business entities. Each Brand can include one each of the following: Facebook Page, ...
Can I publish to a Facebook group on Zoho Social?
Yes, you can publish and schedule content directly to Facebook Groups using both the Publishing window on Zoho Social and the zShare browser extension as well.
Why can't I publish posts to my Facebook Profile?
You cannot publish to your Facebook Profiles because Facebook has restricted API access to third-party social media tools like Zoho Social from using this functionality. Zoho Social support publishing on Facebook Pages and Groups
After connecting a Facebook page to Zoho Social, how many old posts will I be able to access?
When you first connect your Facebook page, Zoho Social imports data from the past 30 days. From then on, Zoho Social aggregates all the data from your Facebook page in real-time. For example, if you connect your Facebook page on May 1st, you'll see ...

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