Facebook
Why am I not able to connect my Facebook Page to Zoho Social?
Sometimes when you are unable to connect your Facebook Page to Zoho Social, updating the Business Integrations manually on your Facebook account might be of help. Here's how you can do that. Log in to Facebook and switch to your admin profile by ...
How do I reconnect my social channels?
In cases where your network's token has expired, you've changed the password of your social account, or there have been changes in the API permissions between Zoho Social and the network, reconnecting the specific channel will help resolve the issue. ...
Why am I unable to reply to some Facebook Messages?
Due to new API changes by Facebook, you can reply to a message within seven days of receiving it on a third-party app. However, after the seven day window, you cannot reply to a message sent by the Facebook user through Zoho Social's chat. For more ...
Why am I unable to open Zoho Social integration on my Facebook business settings?
Facebook often prevents users from making frequent changes to their apps under Business Integration. Here's a quick work-around that can help you manage permissions for Zoho Social on Facebook. Here's how you can update permissions for Zoho Social on ...
Can I manage multiple Facebook pages with Zoho Social?
Sure. You can manage multiple Facebook Pages by setting them up as separate Brands in Zoho Social. Brands can help you group social media accounts for different business entities. Each Brand can include one each of the following: Facebook Page, ...
Can I publish to a Facebook group on Zoho Social?
No, the API for Facebook Groups for all third-party social media management applications has been discontinued by Meta. So, Facebook Groups is not available on Zoho Social. You won't be able to publish and schedule posts, and view any post deatils ...
Why can't I publish posts to my Facebook Profile?
You cannot publish to your Facebook Profiles because Facebook has restricted API access to third-party social media tools like Zoho Social from using this functionality. Zoho Social support publishing on Facebook Pages and Groups
After connecting a Facebook page to Zoho Social, how many old posts will I be able to access?
When you first connect your Facebook page, Zoho Social imports data from the past 30 days. From then on, Zoho Social aggregates all the data from your Facebook page in real-time. For example, if you connect your Facebook page on May 1st, you'll see ...

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