Understanding error messages
AI credits
- Your monthly credits for AI content generation have been exhausted. Credits will renew next month
When you have used your AI credits for the month. You can wait for the next renewal cycle. Admin users can view the renewal date in the Preferences section. - Your request was rejected as a result of our safety system. Your prompt may contain text that is not allowed by our safety system
If your prompt includes content that violates OpenAI’s safety policies, the system stops generating content as it detects disallowed elements such as real individuals, political or extremist content, violence, explicit themes, or attempts to depict a person without an uploaded reference image. Please revise the prompt by removing these elements and try again. You can review OpenAI’s content guidelines
BYOK model
- The key is invalid. Please enter a valid API secret key and try again.
When the entered secret key is invalid, you won't be able to access Zia. You can either re-check the entered key or generate a new key from the OpenAI platform. - You don't have access to the OpenAI organization. Please contact your organization's manager to invite you to the organization.
If you don't have access to the OpenAI organization, you won't be able to access this feature. You can contact your manager to invite you to the organization. - You have reached the maximum monthly usage limit.
When you have reached the maximum monthly spend by consuming all the units allocated to your current plan, you will not be able to access Zia further. You can check your current quota in account settings. The credits limit will vary depending on the plan you are on. You can upgrade your plan in the OpenAI platform and then regain your access to Zia. - Please try again after some time.
When the server can't handle the multiple requests sent or is unreachable at the moment, it prompts this error message. You can try accessing after some time. - Compose with Zia isn't enabled in your Zoho Social account yet. To enable the feature, please contact your account administrator.
The feature has to be enabled by an admin in your Zoho Social account. If you are not an admin in your Zoho Social account and if the feature hasn't been enabled for you, you can contact your account administrator to access it.
Troubleshooting steps
If you are still facing the same issue, try the below steps to rule out OpenAI key or organization related issues:
- If you've opted for a plan upgrade, ensure that the credits are reflected in your OpenAI account's usage settings.
- Ensure that the key updated in Zoho Social belongs to the upgraded organization(if you're a part of multiple organizations). Setting the default organization will help you set controls for your organization and ensure that you don't generate keys for your personal/free account.
- Your upgrade could still be processing and will be reflected soon. The billing overview section will help you track your payment.
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