Managing your tickets from the Reports tab
You can get an overview of all tickets created from social media in the form of a Report on Zoho Social. Here, you can gain insights about when ticket was created, the assignee of every ticket in Zoho Desk and the departments they belong to. This way, you get a picture of all the tickets you generated from posts on Twitter and Facebook in a single report.
Here's how you can view your Zoho Desk report
- Click on the Reports tab on your Zoho Social dashboard and tap on Desk Tickets.
- You'll be able to view all the tickets created from Zoho Social.
- When you tap on the ticket ID, you'll be able to see all your interactions with the customer and respond to the ticket on Zoho Desk.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Where can I access the support tickets created from Zoho Social?
Follow these steps to access support tickets created from Zoho Social, 1. Go to the Reports tab. 2.Click on the orange button 3. Here you can see support tickets grouped under: a. Leads from Lead Ads b. Leads from Social Actions c. Contacts from ...Can I share reports on the Collaborate tab?
Yes, you can share Cards to the Collaborate tab but not Dashboards and sections of Network Reports. To share a Card to the Collaborate tab, - Go to Reports, head to the desired social channel - Hover over a Card and click on the ellipsis on the top ...How do I view network-specific reports (Cards)?
To view Cards on Zoho Social, go to the Reports tab. It will open to show the network-specific Cards for one of your social networks. Switch to other social channels from the bar on top. Only account summaries are available for the Standard plan. On ...Reports Tab in Zoho Social
The Reports tab in Zoho Social helps you analyze key stats, metrics, and your Brand's performance across all your social channels. This will help you narrow down what type of content works the best for your brand, identify your audience, and monitor ...Sharing and Scheduling Reports
The Reports tab in Zoho Social consists of various metrics and statistics that convey information about a business' social media channels. The sharing of reports to the various people involved in social media, such as social media managers and social ...
New to Zoho LandingPage?
Zoho LandingPage Resources