Managing your subscription in Zoho Social

Managing your subscription in Zoho Social

You can manage your Zoho Social subscription directly from within the application. From the Manage Subscription section, you can:
  1. Upgrade your plan
  2. Downgrade your plan
  3. Upgrade add-ons or downgrade add-ons
  4. View billing details
  5. Cancel your subscription

Accessing Subscription Settings

To manage your subscription:
  1. Click your Display Picture in the top-right corner of the Home screen.
  2. Click Manage Subscription.

Upgrade or Downgrade Your Plan

You can switch between plans anytime based on your business requirements.

To change your plan
  1. Go to Manage Subscription.
  2. Click Change Plan.


     
  3. Select Monthly or Yearly billing by switching the toggle above the listed plans.
  4. Click Upgrade/Downgrade below the paid plan you have selected.



  5. Review the billing details.
  6. Enter your billing and payment details. then click PROCEED TO PAY.




Notes
Note:
  1. To get a detailed understanding of the features available in these plans, refer to the comparison table above or visit our plan comparison page. 

Upgrade add-ons and downgrade add-ons

Upgrade and downgrade add-ons allow you to add or remove brands and team members without changing your entire subscription plan. Instead of moving to a higher plan, you can simply purchase add-ons based on your requirements.

For instance, if you are using the Professional Plan but need 3 brands and 10 team members, you can continue using the Professional Plan and purchase additional brand and team member add-ons instead of upgrading to the Agency Plan.
You can upgrade or downgrade these add-ons at any time.

How upgrading and downgrading add-ons billing works

When you upgrade, the added quantity becomes part of your subscription for future billing cycles until you downgrade it manually.

For example, suppose you are on the Professional Plan with 3 brands and 10 team members and you need 2 additional team members, you can upgrade your add-ons and increase the limit from 10 to 12 members.

From the next billing cycle onward, you will be billed for 12 members. If you later decide you only need 10 members again, you must manually downgrade the add-on from 12 back to 10. If you do not downgrade it, the 12-member add-on will continue in future billing cycles.

To Upgrade or Downgrade add-ons
  1. Go to Manage Subscription.
  2. Click Upgrade add-ons or downgrade add-ons
  3. Select the number of brands or team members you want to add or remove.



  4. Click Confirm.
  5. Enter your billing and payment details.
  6. Click Make Payment.

Cancel your subscription

If you no longer wish to continue your subscription, you can cancel it directly from Zoho Social. When cancelling your subscription, you will have to choose between the following options:
  1. Skip a Month
  2. Cancel Subscription

Skip a Month

When canceling your subscription, you will have the option to Skip a Month instead of canceling immediately.
If you choose this option:
  1. Your subscription payment will be paused for one month.
  2. You can continue using Zoho Social during that month with your existing plan and features.
  3. Billing will automatically resume the following month.
  4. You can use the Skip a Month option only once.

Cancel Subscription

If you choose Cancel Subscription:
  1. Your paid subscription will be cancelled at the end of the billing cycle.
  2. Your account will be moved to the Free Plan.
  3. Paid plan features and limits will no longer be available.
To cancel your subscription:
  1. Click your Display Picture in the top-right corner of the Home screen.
  2. Click Manage Subscription.
  3. Click Cancel Subscription.



  4. Provide your feedback.
  5. Click either Skip a Month or Cancel Subscription.


Notes
Note:
  1. If you deselect the Cancel automatically at the end of the billing cycle option, your subscription will be canceled immediately.