Managing Interactions
Reply privately to comments
In digital communication, not every interaction with your customer needs to be in an open forum. Customers often raise questions, concerns, or feedback that are best addressed privately, especially when they involve sensitive information, ...
View and engage with Facebook and Instagram ad comments from your Inbox
Managing your Facebook and Instagram Ads just got easier! With Zoho Social, you can now view and respond to all comments on your Meta Ad account directly from the Inbox tab. Whether it's feedback, questions, or conversations sparked by your ads, you ...
Integrate Telegram with Inbox
Telegram has been rated as one of the most popular and used social media messaging platforms with a total of 950 million users worldwide, as of 2024. Telegram for business provides many features that are useful for brands to communicate with their ...
Integrate WhatsApp with Inbox
WhatsApp for customer utility Have you ever been on a business's customer care hotline for an annoyingly long time? Have you been on the other side as well, as a business representative, and found it difficult to manage the never ending calls? As ...
Guidelines to use Inbox based on network and type of interactions
Here is a glossary and some guidelines to understand how different types of interactions are being acted upon in Zoho Social's Inbox for different social channels: Interactions are highlighted in bold when they are unread. Depending on the last ...
Set Inbox Preferences
You can organize your Inbox by setting and modifying certain actions, automations, and preferences under Settings -> Brand Settings -> Inbox Preferences. Reply and Close Enabling this setting will ensure that an interaction will automatically move to ...
Interact using Inbox
Inbox can be incredibly useful once you've set up the dashboard according to your requirements. You can monitor and respond to different types of interactions, and keep track of the details of all the customers who have interacted with you. Feature ...
Inbox - An Overview
Customers today have the power to talk to and about brands and businesses on social media. They discuss reviews, questions, feedback, issues and complaints, and so on. This can be to your benefit or detriment, depending on how you handle your ...