Integrate Telegram with Inbox

Integrate Telegram with Inbox

Telegram has been rated as one of the most popular and used social media messaging platforms with a total of 950 million users worldwide, as of 2024. Telegram for business provides many features that are useful for brands to communicate with their consumers and prospects effectively.

With Telegram, you'll be able to reach a larger number of audience when compared to other messaging platforms because there is no requirement of a phone number if you want to get in touch with any user. You just need to know their Telegram username to initiate a chat. This proves to be an advantage, thereby providing a more secure experience to brands and customers alike and safeguarding privacy.  

Responding promptly to your customers and prospects makes your brand look professional and responsive. You can make your communication easy and quick, and also maintain professionalism in your messages by setting up quick replies.



To use Telegram from Zoho Social, you can start by creating a bot on the platform and connecting it to Social. You'll then be able to manage your interactions by monitoring and responding to them from Zoho Social's Inbox module. You can also set up quick replies and add them to your messages instantly.  

Feature availability  

You can integrate Telegram with Zoho Social if you're on the Premium, Agency, or Agency Plus pricing plans. 

To integrate a Telegram account with Zoho Social

  1. Go to Settings -> Integrations.
  2. Click Connect Telegram.


  3. Follow the steps on the screen to connect to Telegram.

    1. In the Telegram app, search for BotFather in the chat section. 



    2. If you don't have an existing bot: Click /start -> type an send /newbot. Follow the instructions to create a new bot and obtain the token. Enter the token provided for this bot in the Bot Token field.
    3. If you have an existing bot: Type and send /mybots, choose the desired bot, select API Token, and enter the token in the Bot Token field.
  4. Provide a bot username along with the entered bot token.
  5. Click Connect. 


Info
To edit the bot token, hover over the Telegram account under Settings -> Integrations and click Edit Details.

 To enable or disable Telegram in Social

  1. Go to Settings -> Integrations.
  2. Click the toggle next to Telegram to enable or disable the account in Social.


Info
The enable/disable toggle only enables or disables the interactions inside Social's Inbox. You will still keep receiving interactions on your Telegram account even if you disable it inside Social.