Feature Availability

1. Inbox is currently available to users in Premium, Agency and Agency Plus plans of Zoho Social.
   
2. You can monitor your interactions on Facebook, Instagram, LinkedIn, X, Google Business profile, YouTube, and TikTok.

Navigate your way around and understand Inbox

To enable Reply using Zia

1. Navigate to Settings -> General Settings -> Preference.
   
2. Enable the Reply to an inbox interaction using Zia feature.
   

Users who have the Zia permission will be able to enable or disable the feature.

 Manage and Respond to Interactions

1. Click on the specific interaction to open it.
   
2. Draft a suitable response in the text box or ask Zia using a prompt to generate the content.
   
3. Click Post to post it as a reply to the specific network.

1. TikTok won't be available to access via Inbox in India due to the ongoing regulatory restrictions on the platform.
   

Inside an Interaction 

 : Copy the link to any interaction and share it with a team member or anyone else. This way, the person who accesses the link will be able to view the entire interaction.

Filter and View Interactions   

1. Type: Types of interactions are Comment/Reply, Message, Review, @Mention, Dark Comment, Question.
   
2. Assignee: Interactions assigned to a specific person.
   
3. Priority: Priority of interaction - Low, Medium, and High.
   
4. Status: Status of interaction listed as Open, Under Review or Closed.
   
5. Date: Interactions received on a specific date/for a time period.
   

You can also pin any view to your drop-down window for quick access. 

To create a custom view

1. Click the drop-down listing all the views in the top-left corner of your Social dashboard.
   
2. Click Add custom view to create a specific view for yourself or your team.
   
3. Add the following details: Name of the view, Channels you want to monitor, Assignee for the interactions, Type of interaction, Priority, Status, members to share this view with, and the time-period for which you want to view the interactions.
   
4. Click Submit to save and create the view.
   

Once the custom views are created, they can be pinned to the top and also shared with other portal members.

Saved Replies

To add a saved reply to Social

1. Go to Settings -> Inbox Preferences.
   
2. Under the Saved Replies section, click + Add a new reply. 
   
   
   
   
3. Enter a title for the reply.
   
4. Enter the message content.
   
5. Select a group that you want to add the reply to from the drop-down. You can also create one by clicking Create new group from the drop-down.
   
6. Click Save. screen showing all options
   
7. Alternatively, you can also save a message as a template while typing it in the Inbox module by clicking Save as reply. 
   
   
   

Organize your interactions