When an interaction is replied to from the Posts and Messages tab, it will automatically be updated and marked as closed in Inbox. 

Muted Users 

Mark Interaction as spam using keywords 

Archive interactions

Clear archived interactions  

1. Specifying the rule criteria: These are the conditions that can be specified based on which the interactions will be assigned to your team members. Social lets you set up these conditions based on the Channel such as Facebook, X, LinkedIn or the Type of interaction be it a comment, reply, message, review, @mention, and so on.
   
2. Specifying the assignment rule type: You can choose to assign the interactions to your team members in two ways.
   
1. Direct Assignment: This lets you select the member to whom the interactions will be assigned for the specified criteria automatically.
   
2. Round Robin: This option allows you to assign the interactions to all members, selected members, or to members based on their roles. Also, the round robin pattern of assignment ensures that interactions are split equally and assigned among the team members. This is done by assigning each new interaction to a different member until all of them are assigned the same number of interactions, and the cycle repeats.  

1. Navigate to Setting > Brand Settings > Inbox Preferences > Automation.
   
2. Click Create New Rule.
   
3. Provide the details like the Rule Name and a Description for your reference.
   
4. In the Rule Criteria section, do the following:
   
1. Select Match ANY of the conditions or Match ALL of these conditions.
   
2. Select the appropriate criteria from the drop down list.
   
3. Click + Add to add more criteria.
   
   
5. Choose Direct Assignment and select the members from the Assign Interaction to drop down list in the Assignment Rule Type section.
   
   
6. To assign based on Round Robin, do the following:
   
1. Select Round Robin in the Assignment Rule Type section.
   
2. In the Assign Interaction to section, you can select one of the following options:
   
1. Select All Members to assign interactions to all members in Zoho Social.
   
   
2. Choose Select Members and the users from the drop down list.
   
   
3. Choose Role-based members and select an appropriate Role from the drop down list.
   
   
7. Click Save.