Transferring or replacing the Portal Owner in Zoho Social

Transferring the Portal Owner

The first user who signs up for Zoho Social automatically becomes the Portal Owner. The Portal Owner is the only user who has access to manage the subscription of your account. If the Portal Owner leaves your organization, it's important to transfer ownership of the Portal to another member in the Zoho Social account.

Requirements

The Portal Admin or Portal Owner can only transfer the ownership to another user in your Zoho Social account.
Portal ownership can only be transferred to a Portal Admin. Users with Brand Admin, User, or Limited Publisher roles can't be selected as the Portal Owner.

To transfer ownership to another member in Zoho Social

Go to Settings > Portal Settings.
Click Edit in the Portal Info page.
Select another user from the Portal Owner dropdown list.
Click Save.

Replacing the Portal Owner

If you've subscribed to only one user license in your Zoho Social subscription (Standard or Professional plan), you can invite a new member and replace the Portal ownership.

An email will be sent to the new member inviting them to the Zoho Social account. Once they join, ownership will be replaced immediately.

To replace the Portal Owner

Go to Settings > Portal Settings.
Click Invite Member next to Portal Owner.
Enter the Email address in the popup and click Invite.

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