Timely responses to messages can be very useful in building a good relationship with your customers. People usually message a business privately when they have questions or complaints, or when they want to partner with that business. Zoho Social displays Facebook and Twitter messages, so you'll never miss anything that comes into your social inboxes. You'll see all the details about the person interacting with you and any history of interactions with them. You can also save personal info, like email addresses, phone numbers, or anything the users share with you here. 

Click the Messages tab on the top panel. You'll see the private messages sent to your Brand's Facebook Page or Twitter Account. If you want to view messages for a particular social channel, click All from the drop-down menu and select the channel to filter for.

 

When you're viewing a message from a Connection, you will be able to view more information about them, and their past interactions with your brand on the right side of your screen. If they have messaged you on Twitter, you will also be able to view their recent tweets.