Example

Let's assume you provide cloud software apps to businesses. When customers approach you with requirements for software solutions, they provide your with the details for what they expect out of the software and what kind of problems they seek to resolve. You need a system to document these requirements, review them, curate them into categories, and start working on them in phases with fixed timeframes. In Zoho Sprints, the system translates into project and sprint backlog and the requirements translate into work items.

For instance, if your customer is a healthcare provider and is looking for an employee management software, the software will have modules like employee details, department details, payroll management, leave management, approval trackers, etc. Each module will in turn have a web of smaller requirements. You can draw up requirements as work items in your project backlog to assess the magnitude of the entire venture. Then, you can curate and move items to the sprint backlog to group items under sprints and split the project into a series of miniature projects. This allows your team to identify focused goals and compose the final deliverable with multiple small scale goals.

1. Story: A user story serves as a tool that helps describe a feature or a requirement from the customer's perspective. It usually follows a format that describes the type of the customer, what the customer wants, and why the customer wants it. This is beneficial to conceive and develop a customer-centric output.
2. Task: A task serves as the smallest unit of your project management effort. It is used to identify a specific piece of work that needs to be completed by an individual member or a team of members. You can have multiple tasks to meet a feature requirement or achieve a user story goal.
   
3. Bug: A bug is always indicative of an issue. The issue could be a logical or technical glitch that hinders progress of the application or results in errors. The size of a bug varies based on the business and it impact. You can denote the seriousness of the bug using priorities.