Custom Domain | Zoho Sprints

Custom Domain

The Custom Domain option in Zoho Sprints lets you map your domain to your team in Zoho Sprints. If you're running your business in Zoho Sprints and also have your own domain name, instead of you can have it as
Available Plans :
Premier, Premier Trial, Zoho One, Zoho One Trial, Remotely and Remotely Trial

Usecase :

  Phil is running a startup that creates mobile applications. He uses Zoho Sprints to manage his business and also has a domain name called 'Mobile Applications'. 

His actual Zoho Sprints URL is

Verifying Custom Domain

  1. Go to Setup and click Custom Domain under Data Administration.
  2. Enter your domain name in the field.
  3. Click Verify Domain.

Once you verify the domain name, two CNAME values will appear. These values should be set in your DNS settings before you map this new domain to your Zoho Sprints team.  

Mapping Custom Domain

  1. Log in to your domain provider's admin console.
  2. Go to the DNS settings / Manage DNS section.
  3. If you aren't using the domain that you have purchased as the custom domain (, then create a subdomain as per your business requirement.
  4. Create a record of type CNAME, enter a host alias (i.e www/subdomain)and point it to the destination If you are managing your project portal from, map the CNAME entry to the destination
  5. Create a dummy CNAME record, enter the second CNAME value displayed and point it to the corresponding destination.
  6. Save the changes.
  7. In Zoho Sprints go to Custom Domain Name settings, click Map Domain and proceed to Confirm Mapping .
  8. If you have already set up the SSL certificate, your domain will be mapped successfully to your portal after confirmation. Otherwise, you will need to purchase the SSL certificate.
  9. If you click Confirm Mapping without setting up the SSL certificate, the domain will be mapped to your portal, however, the mapped domain name will be disabled.
  10. Zoho Sprints will automatically purchase the SSL certificate. It may take up to 7 days to complete the purchase.
  11. Once the process is complete, you will be notified via email. You can then enable your domain.
SSL certificate is mandatory since custom domains work via the HTTPS protocol.

Enable or Disable Custom Domain  

  1. Go to Setup and click Custom Domain under Data Administration.
  2. Click Enable  to enable domain mapping. If you click Disable, domain mapping will be disabled and will be redirected to the default Zoho Sprints domain name.

Errors and Troubleshoots

  Unable to reach       your domain   CNAMES, please     contact your   domain   administrator
If the error occurs after mapping the CNAMES, please try again after some time.
 Please provide a  valid domain name
 The Domain name is in the wrong format. A custom domain can have up to 253 characters and any number of subdomains ( (dots). ), every subdomain can have a maximum of 63 characters.
 Internal Error /  Server Error
 The domain is already in use
The Domain must be mapped to another team. Please try a different domain name.

In case there's a custom domain outage, you can access your Zoho Sprints account here . will change according to your DC for e.g., eu , . com . cn , . in , . com . au , . jp

Delete Custom Domain  

  1. Go to Setup and click Custom Domain under Data Administration.
  2. Click Disable, and then click Delete.

Changing the name of the Custom Domain  

  1. Delete your custom domain.
  2. Verify your domain and map it to your Zoho Sprints team.

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