Account
Is it possible to customize the shareable survey link?
Sorry, it's not possible to customize the survey link. However, you can white label your survey to include your domain name instead of Zoho's domain name.
Can I undo deleting an account? Is it possible to get access to the surveys that were created in the deleted account?
The account, once deleted, cannot be restored. Instead, you can create a new account with the same credentials to access Zoho services. Unfortunately, it is not possible to restore the surveys from the deleted Zoho account.
Could you provide more information about the white label solution for your surveys?
You can now distribute surveys from your sub-domain. A white label survey allows you to have your brand name on your surveys, without a Zoho Survey logo anywhere on the questionnaire. Read on how to set up a custom domain and host surveys on your ...
Where can I see a price comparison of your various plans?
Check out our various plans and see what works best for your requirement.
How do I set up a custom domain?
To set up a custom domain, perform the following steps: Sign in to your domain registrar's control panel. Access the DNS Management Settings to change the DNS records. If you can't locate DNS Management, look for options such as Advanced Settings or ...
What should I do if my custom domain is not working?
This can happen when your sub-domain is not mapped with survey.cs.zohohost.com. Please perform the following steps: Sign in to your domain registrar's control panel. Access the DNS Management Settings to change the DNS records. If you can't locate ...
Can I use your Pro version to do a PowerPoint with the data?
Sorry, Zoho Survey does not support exporting the data into a Microsoft PowerPoint format. Instead, you can consider exporting the data into PDF, CSV, or Google Spreadsheet.
I run a non-profit organization. Is there any discount in the plan that I qualify for?
Write to us at support@zohosurvey.com with your organization's registered certificate so that we can have your survey plan activated with an NPO discount.
Do you have an educational plan that would be useful for students or educators?
Write to us at support@zohosurvey.com with your institution or library's registered certificate so that we can have your survey plan activated with an educational discount. Click this link and sign up to activate your account. Remember to enter all ...
Can I get any discount as an Educator on upgrading to Pro Plan?
You can submit a request at support@zohosurvey.com as an educator for free access and send us a scanned copy of your school/university identity card for verification. After verifying, we will enable the educational plan for you.
I canceled my subscription by mistake. How can I revoke this?
Write to us at support@zohosurvey.com and we will revoke the license. The survey subscription will get auto-renewed and you can continue accessing the surveys.
I created a survey in Zoho Survey. However, while logging on to Zoho, it says that my account is inactive. What would have gone wrong?
This may be because there is a lot of spam from certain domains and we do not allow disposable/temporary/masked email addresses to access Zoho Survey. These actions are taken to make sure our service is not being used for spam. Try signing up by ...
I noticed that my subscription has been auto-renewed. However, I don't need it this month. Is it possible to cancel and get a refund?
The system auto-renews the subscription if we do not receive any emails regarding the cancellation. If you do not wish to renew the plan, you can cancel your subscription and ask for a refund. We will process the refund for the auto-renewal of your ...
How do I delete my Zoho account?
You can follow this link to delete your Zoho account. However, by doing this, your entire Zoho account will be deleted including all the service data, and this cannot be restored in future. You will also no longer have access to any of the Zoho ...
How do I change the language of the user interface in Zoho Survey?
You can view the survey user interface in any language you choose. Change the language of your Zoho Survey's user interface by performing the following steps: Sign in to your Zoho Survey account. Click your profile picture on the top-right corner of ...
How do I renew my subscription?
Your subscription plan gets auto-renewed every month/year (depending on the option you gave while making the payment). Write to us at support@zohosurvey.com for any questions related to renewals and cancellations.

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