General
Why are the question numbers overlapping with my survey questions and why is the font style under the theme section not reflected in the live survey questionnaire?
The problem is due to the format of the text copied and pasted into the question's rich text editor. To fix this, While copy-pasting a text into the rich text editor, use the keyboard shortcut keys Ctrl+Shift+V for Windows. For Mac, use ...
Can we use Zoho Survey to collect reviews for TripAdvisor?
No, you cannot use Zoho Survey to collect reviews for other platforms.
Do you share the information collected through a survey with any third parties?
No, Zoho Survey does not share the data collected with any third party.
Can I use Zoho Survey to create market research surveys for our business coaching clients?
Yes, Zoho Survey can be used for this purpose.
How do I find out which Zoho plan I'm using?
Log in to your Zoho CRM or Zoho Survey account and click the top right corner of the profile picture to view the plan you are currently using.
Why should I choose Zoho Survey?
Read about the many advantages of Zoho Survey.
Do you have a substitute for Zoom?
You can use Zoho Meeting or Zoho Cliq for video conferencing purposes.
Where can I learn more about Zoho?
Read the Zoho story here.
What is the difference between Zoho One and Zoho CRM Plus?
Zoho One is essentially one operating system that runs your entire business. Zoho CRM Plus is a platform that unifies all your customer-facing teams.
What is the difference between Zoho Meeting and Zoho Showtime?
Zoho Meeting is a web conferencing application. Learn more about Zoho Meeting here. Zoho ShowTime is a platform to manage and run trainings. Read on Zoho ShowTime here.
What is the main difference between Google Docs and Zoho Survey?
Google Docs and Zoho Survey are two totally different products developed for different purposes. Zoho Survey helps you create questionnaires, mainly to collect feedback. It has advanced features, such as logic and trigger emails, and lets you perform ...
Can I use my own email address to send surveys?
You can use Zoho Campaigns or MailChimp to send surveys from your own email address.
What can be done if the survey is being blocked by a firewall?
If the surveys are getting blocked due to a firewall/anti-virus, please drop an email to support@zohosurvey.com with the reason for the blocking. We will check and assist you.
Is Zoho survey an open-source or a paid service?
Zoho Survey is a paid service. However, we also have a free version with limited features.
If I send a survey from Zoho MarketingHub, can I fill in the name and email address beforehand?
Yes, you can append information such as name, email address, and so on in the survey URL while you send out the survey from Zoho MarketingHub.
Can I add a timer in the survey?
You can now add timers in your surveys. Read more here...
How do I make my survey Iframe responsive on a mobile device?
To optimize a survey Iframe for a mobile device, change the width in the Iframe code to 100%. The default Iframe code is: <iframe src="https://survey.zohopublic.com/zs/97TBfZ" frameborder="0" style="height:700px;width:900px;' ...
Are there any specific system and hardware requirements to access the Zoho Survey web application?
Zoho Survey is compatible with all monitors with the minimum screen resolution of 1280 x 720 Pixels. The browsers compatible with Zoho Survey are: Microsoft Internet Explorer 10 on Windows 8 Microsoft Edge 12 on Windows 10 Mozilla Firefox on Windows, ...
What is the difference between complete and partial responses?
Partial Response: If the respondent clicks Next on at least one survey page, but doesn't click Done (or Submit) on the last page of the survey, it is considered a partial response. Complete Response: If the respondent clicks Done (or Submit) on the ...
What are the terms and conditions that I need to keep in mind while subscribing to Zoho Survey?
Read our terms and conditions here.
How is Trash different from Delete?
You can use Trash to temporarily delete an item, and then restore them at any point. Delete removes the item permanently from the survey. You can only delete an item from the trash, but you cannot restore it once it has been deleted. Deleting a ...
Is it possible to delete a survey and then restore it when I need it again?
You can trash a survey or a question anytime and restore it at a later point if you require it. This feature moves the item temporarily to the Trash.
I have been trying to find the Zoho Survey application in the App Store on my mobile phone, but couldn't find one. Do you have an iOS/android application for Survey?
Zoho Survey has developed mobile applications for iPhone and Android devices. It's available in the App Store and Google Play Store respectively for download.
Is there a way to add a survey to emails, where it automatically sends a feedback survey to someone after they have used Zoho Chat on our website?
In Zoho Survey, you can embed a survey with the help of any email marketing tool. However, we do not support any feature that automatically sends feedback surveys, since it is based on the functionality of websites. We would suggest you contact Zoho ...
Is it possible to recover the responses of a survey from your database if the page got closed before the respondent could save it?
The respondents' response will reach the Reports section only if they submit the responses. If the survey got closed before they clicked Submit, the responses wouldn't have got saved. Sorry, it is not possible to recover their answers from our ...
Can a respondent take the same survey multiple times? Will it attach under the respondent profile as multiple surveys?
Respondents can take the same survey multiple times, but it will not attach as multiple surveys under the respondent profile. Instead, it will only attach as a single survey with their updated responses in Zoho CRM. For your requirement, we suggest ...
What is an active session?
If the survey account is logged in from multiple devices, then many active tokens would be available. Each of those is an active session. Make sure you log out every time you finish the work. Select all the tokens and delete them.
What is the fastest way to download and save each response?
We would suggest that you export the summary response into a spreadsheet (summarized report of all the responses) instead of exporting all the individual responses into a PDF.
Why does my survey say that it is closed when I try to access it?
In Zoho Survey's basic free plan, we support only 100 responses per survey. This may have happened because your survey account has reached the response limit. To collect more responses, we suggest that you upgrade to any of our paid plans. You can ...
I have a set of questions in the form of a PDF. Can I upload it so that it takes the questions from the PDF to use them in the survey?
Sorry, Zoho Survey does not currently support uploading a PDF to use the questions in it as a survey.
What is the difference between Zoho Survey and Zoho Forms?
The purpose of the two products is different. Zoho Survey focuses on feedback and opinion collection. You have a lot more options to personalize your questions, send your questions to your audience, purchase a research panel for your survey, and ...
Is it possible to add more than one condition while setting up an email trigger?
Yes, you can add multiple conditions in an email trigger. Read more about it here.
What is the difference between a survey and a poll?
A poll can be used to collect votes or to record an opinion. Surveys are online questionnaires that can be sent out to respondents to collect their responses. Surveys can also be used as a poll.
How do I set up email notifications every time someone completes my survey?
The email trigger feature can be used to notify you when someone completes a survey. You can also add various logic options in the email trigger. Read more here.

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