Can a respondent take the same survey multiple times? Will it attach under the respondent profile as multiple surveys?
Respondents can take the same survey multiple times, but it will not attach as multiple surveys under the respondent profile. Instead, it will only attach as a single survey with their updated responses in Zoho CRM. For your requirement, we suggest that you clone the survey every day and send it to the respondents on a daily basis.
To clone the survey, perform the following steps:
- Click Create Survey on your Zoho Survey homepage and select Copy Existing Survey.
- Select a survey from the existing gallery list and click Select.
- Type in a name for the survey in the survey name text box. Click Create.
- Navigate to the Launch tab and publish the survey.
- After publishing, create a new email template within Zoho CRM.
- Insert the newly cloned survey URL within the email template and click Save.
- Select the created template while sending out the survey within Zoho CRM. You can clone and create email templates every day while sending out the survey so that it will be attached as multiple surveys under the respondent's profile.
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