Zoho Desk
This integration automatically lets you create tickets when a survey response is submitted.
Why should Zoho Survey be integrated with Zoho Desk
You are a restaurant owner and wish to dynamically create tickets when a customer feedback survey is submitted. With Zoho desk integration, a ticket can be created immediately in this manner.
Pre-Requisites
The following pre-requisites must be completed before enabling Zoho Desk integration for individual surveys. Follow the steps below to enable the prerequisites:
- Log in to Zoho Survey and navigate to Manage Portal.
- Click Apps & Services.
- Click Connect for Zoho Desk.
How to integrate Zoho Desk
For integrating an individual survey with Zoho Desk, follow the steps below:
- Navigate to Builder >Hub >Integrations, then click Integrate for Zoho Desk.
- Select the Portal, Department, Module, and Layout.
- Provide a description in the description box.
- Under the Attachments, enable individual responses as PDF if required. Additionally, allow the uploading of attachments gathered from survey results by enabling here.
- Click SAVE to proceed with the integration.
How to Remove Zoho Desk integration from Zoho Survey
- Navigate to Builder >Hub >Integrations, and click Remove Integrations under Zoho Desk.
- Confirm the prompt to REMOVE the Zoho Desk integration.
How to use Custom Scripts in Zoho Desk integration
Custom scripts are short snippets of code that can be used to run a complex logic in your survey. It can be used in the integration of Zoho Survey and Zoho Desk to produce outputs with modifications.
Follow the steps below to use a custom script in Zoho Desk Integration:
- Once all the questions have been added to your survey, click the + icon and add a new question.
- Use the custom script option to add the required custom script. You can also test run the code to ensure the logic works.
Access
Zoho Desk integration can be enabled in your Zoho Survey account with the Plus, Pro, and Enterprise plans.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Introduction to Zoho Survey
Zoho Survey was launched to cater to the growing needs of the survey market. Whether you're a business person, a professor, an artist, or a college student, Zoho Survey helps you communicate with a diverse audience. You can now create surveys by ...Zoho Survey - Microsoft PowerBI integration
What is Microsoft Power BI? Microsoft Power BI is a powerful business tool that provides interactive visualisations and real-time dashboards for users to analyse and gain insightful reports from their survey data. Why should I integrate Microsoft ...Zoho Recruit
Integrating surveys with Zoho Recruit enables the automated addition or updation of candidate records in Zoho Recruit from Zoho Survey's responses. When Zoho Recruit fields are mapped with their respective survey questions, the survey answers given ...Zoho CRM
Integrating surveys with Zoho CRM helps synchronize all your survey responses within your CRM modules automatically. You can add survey links in CRM email templates and view the responses from your leads and contacts within Zoho CRM. You can also add ...Zoho Sheet
This integration automatically pushes your responses from your survey into Zoho Sheet when your respondents submit their responses. Why should Zoho Sheet Integration be used? Using Zoho Sheet integration, you can push the responses from Zoho Survey ...
New to Zoho LandingPage?
Zoho LandingPage Resources