Question Types

Question Types

There are two types of questions: open-ended and close-ended.
  • Open-ended questions are those that allow the respondents to enter any kind of information. A few such response collection tools include Short Answer and Long Answer.
  • Close-ended questions have a limited set of options, and respondents will have to choose answers from those presented. Matrix Choice, Rating Scale, and Multiple Choice Questions are a few examples. Read more here.

Multiple Choice Questions

Use these when you want your respondents to choose one or more options from a fixed number of choices. Learn how to add a multiple-choice question.

Rating/Ranking Questions

These are useful when you have a rating scale and you want your respondents to rank a set of possible choices. Remember to make your scale an odd number so there is a middle option. Make sure to keep all scales and labels consistent throughout the survey.

Copy from Other Survey

If you are collecting answers from multiple surveys, you can have your respondents copy their answers from a previous survey. Learn more about this feature.


When you want your respondents to provide a discrete value in their answers. Learn how this works

Contact Information

If you need to collect a respondent's background information, use a Contact Information question. See how this works here.

Matrix Choice Questions

Use these when you want respondents to rate multiple items using the same parameters. Learn how to use a matrix choice question in your survey.

Forced Ranking

When you want to prevent a respondent from choosing the same ranking for more than one variable in a matrix choice question. Read more about forced ranking.

Net Promoter Score (NPS)

These are useful when you want to know if your respondents would recommend your product to others. A Net Promoter Score allows you to measure customer satisfaction and get your product rated within a consistent range of 0-10. Learn how to use NPS in your survey.


This question is used when you want to know your respondents' email addresses. The Email textbox will display an error if any text other than a complete email address is entered. Learn how to add an email textbox to your survey.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION

                        Still can't find what you're looking for?

                        Write to us:



                                You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.

                                    Manage your brands on social media

                                      Zoho Desk Resources

                                      • Desk Community Learning Series

                                      • Digest

                                      • Functions

                                      • Meetups

                                      • Kbase

                                      • Resources

                                      • Glossary

                                      • Desk Marketplace

                                      • MVP Corner

                                      • Word of the Day

                                        Zoho Marketing Automation

                                          Zoho Sheet Resources


                                              Zoho Forms Resources

                                                Secure your business
                                                communication with Zoho Mail

                                                Mail on the move with
                                                Zoho Mail mobile application

                                                  Stay on top of your schedule
                                                  at all times

                                                  Carry your calendar with you
                                                  Anytime, anywhere

                                                        Zoho Sign Resources

                                                          Sign, Paperless!

                                                          Sign and send business documents on the go!

                                                          Get Started Now

                                                                  Zoho TeamInbox Resources

                                                                          Zoho DataPrep Resources

                                                                            Zoho DataPrep Demo

                                                                            Get a personalized demo or POC

                                                                            REGISTER NOW

                                                                              Design. Discuss. Deliver.

                                                                              Create visually engaging stories with Zoho Show.

                                                                              Get Started Now

                                                                                            You are currently viewing the help articles of Sprints 1.0. If you are a user of 2.0, please refer here.

                                                                                            You are currently viewing the help articles of Sprints 2.0. If you are a user of 1.0, please refer here.

                                                                                                  • Related Articles

                                                                                                  • Question Editor

                                                                                                    Piping When you want to ask a question based on a previous response. You can pipe in variables from previous questions and customize follow-up questions. Read this to see how it works. Question Hint When you want to give an extra piece of information ...
                                                                                                  • Question Bank

                                                                                                    If you think you can't come up with the questions for your survey on your own, we are there to help you out. There are two ways in which you can add ready-made questions to your survey:   Template Gallery Existing Surveys Template Gallery As you ...
                                                                                                  • Is it possible to add a descriptive box after each question so that the respondents can explain what each question is all about?

                                                                                                    You can now add hints to your question so that your respondents get a clear idea of what that question is all about. However, this feature is optional and is available only for certain types of questions.
                                                                                                  • Is it possible to add a tabular open-ended question in my survey?

                                                                                                    Sorry, we do not currently support adding tabular open-ended questions in Zoho Survey. However, as a workaround, you can try using the Text Field (Heading/Description) question type for the questions and Short Answer/Long Answer question types for ...
                                                                                                  • Is it possible to format question titles?

                                                                                                    Yes, it is. In the question editor, you can apply boldface or italics to your question using the rich text editor.
                                                                                                    Wherever you are is as good as
                                                                                                    your workplace



                                                                                                      Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                                      Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                                      Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                                      CRM Tips

                                                                                                      Make the most of Zoho CRM with these useful tips.

                                                                                                        Zoho Show Resources