SMS Survey : Get Real-time Feedback with SMS Surveys

SMS Distribution Management

To edit a scheduled SMS invite:    

  1. Go to the Launch tab.
  2. Under Distribution in the left pane, click SMS. You can only access this after you publish the survey.
  3. Click the next to the invitation you want to edit from the list of scheduled invites.
  4. Click Edit.  
  5. Make any necessary changes, then click Schedule.

To delete a scheduled invite:   

  1. Go to the Launch tab.
  2. Under Distribution in the left pane, click SMS. You can only access this after you publish the survey.
  3. Click the Delete next to the invitation you want to delete from the list of scheduled invites.
  4. Click Yes in the confirmation dialogue box that follows.

To Track an SMS invitation:  

  1. Go to the Launch tab.
  2. Under Distribution in the left pane, click SMS. You can access this only after you publish the survey.
  3. Click Overview to see the following details:
    1. Sent - Displays the details of how many SMS have been sent successfully.
    2. Unsubscribed - Displays the details If someone has unsubscribed from your invite.
    3. Failed - Display the details of how many SMS are not sent.
    4. Invite History - Displays the date, respondents' details, and other details of each invite.Click View for detailed information.
  4. Click View for detailed information.
  5. Click Create Reminder to send an SMS reminder to people who have not responded to your survey.
  6. Click Recipients to see the following details:
    1. Search Recipients - Search for a recipient by using keywords.
    2. Phone Number- Displays phone numbers of the sms invitees.
    3. Download as CSV - Download the list of filtered recipients in a CSV format.
    4. Sent - Displays whether your invite has been sent.
    5. Responded - Displays the response status of your survey.
  7. If they have responded, click the View Response icon to view the responses you have received. This will take you to the reports section where you can see detailed response details.

To filter responses:   

  1. Go to the Launch tab.
  2. Under Distribution in the left pane, click the SMS tab. You can access this only after you publish the survey.
  3. Click the Recipients tab.
  4. Click the Filter icon.
  5. Select the desired filter from the drop-down list. You can view the collected responses under the selected filter.
You can filter your recipients based on various parameters.
  1. All recipients - To view all the recipients
  2. No responses - To view the recipients who haven't responded yet
  3. Partial responses - To view the ones who have partially responded
  4. Complete responses - To view the ones who have submitted complete responses
  5. Disqualified responses - To view the recipients who don't fit your requirements
  6. Over Quota Responses -To view the recipients who couldn't take the survey because it reached the limit of the preset quota.
  7. Unsubscribed - To view those who have unsubscribed from your SMS.
  8. Not sent - To view the SMS invites that have not been sent out yet.
  9. Failed - To view the invites that have failed to send.

To search for a contact to find out if they have answered your survey:    

  1. Go to the Launch tab.
  2. Under Distribution on the left pane, click the SMS tab. You can only access this after you publish the survey.
  3. Click the Recipients icon and search for recipients in the search bar by using keywords.

 To filter your SMS distribution contacts:   

  1. Go to the Launch tab.
  2. Under Distribution in the left pane, click the SMS icon. You can access this only after you publish the survey.
  3. Click the Recipients tab.
  4. Click the Filter icon.
  5. Select the desired filter from the drop-down list. You can view the contacts under the selected filter.
You can filter your SMS distribution contacts based on the following parameters :
  1. All recipients - To view all the recipients
  2. No responses - To view the recipients who haven't responded yet
  3. Partial responses - To view the ones who have partially responded
  4. Complete responses - To view the ones who have submitted complete responses
  5. Disqualified responses - To view the recipients who don't fit your requirements
  6. Over Quota Responses -To view the recipients who couldn't take the survey because it reached the limit of the preset quota.
  7. Unsubscribed - To view those who have unsubscribed to your SMS.
  8. Failed - To view the invites that have failed to send.


        Create. Review. Publish.

        Write, edit, collaborate on, and publish documents to different content management platforms.

        Get Started Now


          Access your files securely from anywhere

            Zoho CRM Training Programs

            Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

            Zoho CRM Training
              Redefine the way you work
              with Zoho Workplace

                Zoho DataPrep Personalized Demo

                If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

                Zoho CRM Training

                  Create, share, and deliver

                  beautiful slides from anywhere.

                  Get Started Now


                    Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                    BOOK A SESSION







                                Quick LinksWorkflow AutomationData Collection
                                Web FormsEnterpriseOnline Data Collection Tool
                                Embeddable FormsBankingBegin Data Collection
                                Interactive FormsWorkplaceData Collection App
                                CRM FormsCustomer ServiceAccessible Forms
                                Digital FormsMarketingForms for Small Business
                                HTML FormsEducationForms for Enterprise
                                Contact FormsE-commerceForms for any business
                                Lead Generation FormsHealthcareForms for Startups
                                Wordpress FormsCustomer onboardingForms for Small Business
                                No Code FormsConstructionRSVP tool for holidays
                                Free FormsTravelFeatures for Order Forms
                                Prefill FormsNon-Profit

                                Intake FormsLegal
                                Mobile App
                                Form DesignerHR
                                Mobile Forms
                                Card FormsFoodOffline Forms
                                Assign FormsPhotographyMobile Forms Features
                                Translate FormsReal EstateKiosk in Mobile Forms
                                Electronic Forms
                                Drag & drop form builder

                                Notification Emails for FormsAlternativesSecurity & Compliance
                                Holiday FormsGoogle Forms alternative GDPR
                                Form to PDFJotform alternativeHIPAA Forms
                                Email FormsFormstack alternativeEncrypted Forms

                                Wufoo alternativeSecure Forms

                                TypeformWCAG


                                      All-in-one knowledge management and training platform for your employees and customers.

                                                Create. Review. Publish.

                                                Write, edit, collaborate on, and publish documents to different content management platforms.

                                                Get Started Now




                                                                  You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                                      Manage your brands on social media


                                                                        • Desk Community Learning Series


                                                                        • Digest


                                                                        • Functions


                                                                        • Meetups


                                                                        • Kbase


                                                                        • Resources


                                                                        • Glossary


                                                                        • Desk Marketplace


                                                                        • MVP Corner


                                                                        • Word of the Day


                                                                        • Ask the Experts


                                                                          Zoho Sheet Resources

                                                                           

                                                                              Zoho Forms Resources


                                                                                Secure your business
                                                                                communication with Zoho Mail


                                                                                Mail on the move with
                                                                                Zoho Mail mobile application

                                                                                  Stay on top of your schedule
                                                                                  at all times


                                                                                  Carry your calendar with you
                                                                                  Anytime, anywhere




                                                                                        Zoho Sign Resources

                                                                                          Sign, Paperless!

                                                                                          Sign and send business documents on the go!

                                                                                          Get Started Now




                                                                                                  Zoho TeamInbox Resources





                                                                                                            Zoho DataPrep Demo

                                                                                                            Get a personalized demo or POC

                                                                                                            REGISTER NOW


                                                                                                              Design. Discuss. Deliver.

                                                                                                              Create visually engaging stories with Zoho Show.

                                                                                                              Get Started Now








                                                                                                                                  • Related Articles

                                                                                                                                  • Survey Export Management

                                                                                                                                    What is Export Management The Export Management section in Zoho Survey refers to the set of features and controls that allow users to export survey data and responses into various formats for offline analysis, reporting, or sharing across Zoho ...
                                                                                                                                  • SMS Distribution Management

                                                                                                                                    To edit a scheduled SMS invite: Go to the Publish tab. Select the required SMS collector. Go to the Scheduled Invitations tab. Click Edit. Make any necessary changes, then send the invites. To delete a scheduled invite: Go to the Publish tab. Select ...
                                                                                                                                  • SMS Distribution

                                                                                                                                    How to send surveys using SMS distribution For Zoho SMS service: Select the survey and click the Builder option from the left pane. Go to the Publish tab. Click Add New Collector. In the SMS Invites by Zoho Survey section, click Create. Click Create ...
                                                                                                                                  • Trigger SMS Invitations using Zoho Survey API

                                                                                                                                    Trigger SMS Invitations Triggers are events that cause a certain action to happen when a pre-defined event occurs. With Zoho Survey's SMS triggers, users can send survey forms as trigger invitations. Users can send SMS invitations using the Zoho ...
                                                                                                                                  • Introduction to Zoho Survey

                                                                                                                                    Zoho Survey was launched to cater to the growing needs of the survey market. Whether you're a business person, a professor, an artist, or a college student, Zoho Survey helps you communicate with a diverse audience. You can now create surveys by ...
                                                                                                                                    Wherever you are is as good as
                                                                                                                                    your workplace

                                                                                                                                      Resources

                                                                                                                                      Videos

                                                                                                                                      Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                                      eBooks

                                                                                                                                      Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                                      Webinars

                                                                                                                                      Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                                      CRM Tips

                                                                                                                                      Make the most of Zoho CRM with these useful tips.



                                                                                                                                        Zoho Show Resources