Prevent Multiple Responses in Zoho Survey | Online Help Guide

Response Restriction

Apply restrictions to limit your respondents from giving multiple responses to your surveys, and ensure you receive only one response per email, URL, IP address, or device. You can further choose to allow or deny the respondents from updating their responses too.

To prevent multiple responses:

  1. Click Response Restriction in the Restrictions section on the left pane of the Launch tab.
  2. Click Enable.
  3. Select One response per email to restrict multiple responses from a single respondent by generating a unique URL for every email address.

    1. You can restrict when a respondent can update their responses:
      1. Respondents can't update their response: The respondents will not be able to open the survey once they submit it. 
      2. Respondents can update their response until they complete the survey. 
      3. Respondents can update their response at any time: They can update the survey even after they've submitted it.
  4. Select One response per unique URL to generate a unique URL for each respondent.
     
    1. You can restrict when a respondent can update their responses:
      1. Parameter name: Type the parameter name that will be appended to the URL.  
        1. Do not allow URLs without the parameter: Restrict responses that don't have a certain parameter. This will be added to the URL of the published survey.  
      2. Respondents can't update their response: The respondents will not be able to open the survey once they submit it.  
      3. Respondents can update their response until they complete the survey: They can update their responses until they submit it. 
      4. Respondents can update their response at any time: They can update the survey even after they've submitted it.  
  5. Select One response per IP address to restrict multiple responses from a single IP address. However, you'll need to enable the Collect IP address checkbox to use this feature.
     
    1. You can restrict when a respondent can update their responses: 
      1. Respondents can't update their response: The respondents will not be able to open the survey once they submit it.  
      2. Respondents can update their response until they complete the survey. 
      3. Respondents can't update their response at any time: They can update the survey even after they've submitted it. 
  6. Select One response per device to restrict multiple responses from a single device by using browser cookies. As the survey's metadata is being stored through browser cookies, if the respondent clears their browser history and cookies, a fresh survey will be loaded. Any previously submitted survey response (partial/complete) will be considered a different response.
     
    1. You can restrict when a respondent can update their responses: 
      1. Respondents can't update their response: The respondents will not be able to open the survey once they submit it.  
      2. Respondents can update their response until they complete the survey. 
      3. Respondents can't update their response at any time: They can update the survey even after they've submitted it.
  7. Click Save.  

To allow respondents to save and update their responses: 

  1. Click Response Restriction in the Restrictions section on the left pane of the Launch tab. 
  2. Select a restriction in the Prevent multiple responses section to restrict multiple responses from a single respondent.  
     
  3. Select the following to restrict when a respondent can update their responses:  
    1. Respondents can't update their response: The respondent will not be able to open the survey once they submit it.  
    2. Respondents can update their response until they complete the survey: Allow respondents to update their responses till they submit them. 
    3. Respondents can update their response at anytime: Allow respondents to update their survey responses any time—even after they've submitted them.  
  4. Click Save.  

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION









                                        You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                            Manage your brands on social media

                                              Zoho Desk Resources

                                              • Desk Community Learning Series


                                              • Digest


                                              • Functions


                                              • Meetups


                                              • Kbase


                                              • Resources


                                              • Glossary


                                              • Desk Marketplace


                                              • MVP Corner


                                              • Word of the Day


                                                Zoho Marketing Automation

                                                  Zoho Sheet Resources

                                                   

                                                      Zoho Forms Resources


                                                        Secure your business
                                                        communication with Zoho Mail


                                                        Mail on the move with
                                                        Zoho Mail mobile application

                                                          Stay on top of your schedule
                                                          at all times


                                                          Carry your calendar with you
                                                          Anytime, anywhere




                                                                Zoho Sign Resources

                                                                  Sign, Paperless!

                                                                  Sign and send business documents on the go!

                                                                  Get Started Now




                                                                          Zoho TeamInbox Resources



                                                                                  Zoho DataPrep Resources



                                                                                    Zoho DataPrep Demo

                                                                                    Get a personalized demo or POC

                                                                                    REGISTER NOW


                                                                                      Design. Discuss. Deliver.

                                                                                      Create visually engaging stories with Zoho Show.

                                                                                      Get Started Now









                                                                                                          • Related Articles

                                                                                                          • Response Editing Restriction Page

                                                                                                            You can now add a custom message to display when a survey is not accessible to a respondent to modify the responses they already submitted. Notes This feature is available only for our Plus users. This works when you enable Prevent multiple responses ...
                                                                                                          • Password Restriction

                                                                                                            You can protect your survey with a secure password. To set a password for your survey: Click Password Restriction in the Restrictions section on the left pane of the Launch tab. Click Enable. Type in a strong password (six characters min) in the Set ...
                                                                                                          • IP Address Restriction Page

                                                                                                            You can now add a custom message to display when an IP address is restricted from accessing a survey. To customize the IP address restriction page: Click IP Address Restrictions Page in the Settings tab. Type in the message you'd like to display to ...
                                                                                                          • IP Address Restriction

                                                                                                            You can now allow or deny access to your surveys based on your respondent's IP address. You can also add conditions to customize the restrictions and add a custom message to display when a certain IP address is denied access to the survey. To ...
                                                                                                          • Response Notes

                                                                                                            Response Notes is a feature that allows users to add specific notes to individual survey responses. One response can have multiple notes, each of which can include a title and a message. This helps users add relevant information to every response, ...
                                                                                                            Wherever you are is as good as
                                                                                                            your workplace

                                                                                                              Resources

                                                                                                              Videos

                                                                                                              Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                              eBooks

                                                                                                              Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                              Webinars

                                                                                                              Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                              CRM Tips

                                                                                                              Make the most of Zoho CRM with these useful tips.



                                                                                                                Zoho Show Resources